Carlton Leisure Reviews - www.carltonleisure.com

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“good and best at the time, i will recommend family and...”

Written on: 30/06/2013

good and best at the time, i will recommend family and friend… Read Full Review

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“the best customer service ”

Written on: 28/06/2013

The person we spoke to has been the best agent of yours. She is always extremely helpful, prompt and delivers what has been required. I would not buy my air tickets from anyone but her and her ext 208… Read Full Review

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“Dreadful Company”

Written on: 13/06/2013 by Samfreeman (2 reviews written)

Please do not use this company. I made a small mistake on my booking and put my friends short name instead Katie instead of Katherine. When I advised I had made a mistake, the response was basically tough...this small mistake meant my friend had to leave work early and rush home to scan passport over by 5pm. This then cost us £196 to change 6 letters. I am still in complete shock as I have contacted the airline and they advise this change would only cost £50. So Carlton Leisure why does it… Read Full Review

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“Not ABTA Affiliated”

Written on: 25/05/2013

ABTA doesn't guarantee a good service but at least they have a Code of Practice and provide a route in the event of a dispute. See also on line ASA ruling on Carlton Leisure / A1 Flights which includes: "The ASA was concerned that A1 Flight Centre were unable to produce evidence that they had flights available for £820 on the advertised route..."… Read Full Review

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“AVOID THIS COMPANY COMPLETELY ”

Written on: 11/05/2013

Book a premium economy ticket from there web site got sent 2 economy tickets I had to pressure them to cancel as they sold me tickets that did not exist They said I have to wait 10 weeks for a full refund they where sly to try and make me sign a email which was going to take a 270 pounds fee. No email contact from them still waiting for a refund of 700 pounds months later Please please avoid and look else where This campany is hell to deal with if you want to use them be prepared to get… Read Full Review

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Samfreeman's Comment

Written on: 14/06/2013

Please can you contact samanthafreeman@hotmail.com, I have also been ripped off and want to get this company investigated.

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“180 pounds over charged!”

Written on: 16/04/2013 by Karengthorley (1 review written)

DO NOT USE Carlton Leisure they are extremely rude my elderly parents booked flights with them online then united airlines sent the confirmation to them which was 180 pounds cheaper. When asked what the additional costs were for Ronnie was not able to inform me still waiting for an answer 1 month later! Terrible customer service! How can they treat people like this and get away with no reply to what the costs were for? How can they sleep at night!… Read Full Review

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Samfreeman's Response to Karengthorley's Review

Written on: 14/06/2013

Hi please can you contact me samanthafreeman@hotmail.com I think this company needs to be investigated

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“Very Poor Service!”

Written on: 08/04/2013

I booked return tickets to Vietnam with Carton Leisure and initially they were fine, the e-ticket arrived straight away. However, during my trip they changed my return journey due to a cancellation which required a change of airports and seriously inconvenienced my journey. My partner was on the same itinerary with Alternative Airlines who sorted his flight out no problem. Carlton however, demanded £120 to replace my original fights and were rude about it too. In the end i just bought an… Read Full Review

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“Best deals that I have found”

Written on: 25/03/2013 by athavan (1 review written)

While searching for cheap flights to colombia in peak season, carlton leisure offered the best deal by far. Over a £100 cheaper than other sites and also better flight times. I was a little sceptical because the deal sounded too good to be true. But I contacted the agents and dealt with Abdi. He was professional and patient and booked the tickets without any issue. I have been provided with an e-ticket receipt and the flights have been confimed. very happy with the service. I will use again… Read Full Review

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“best travel agent”

Written on: 14/03/2013

i got carltonleisure through cheapfligths.com as they were quoting a good price for my flight form london to cochin . Carlton leisure are really the best prices and very helpfull,well recomended… Read Full Review

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“Professional, friendly and price beat”

Written on: 08/03/2013 by Ram2 (1 review written)

A friend of mine introduced me to CarltonLeisure a couple of years back and ever since I do my booking with them. To be honest I'm very choosy with my bookings like departure/arrival times, total journey/transit time, transit city, carrier and of course price price price. Some of mine are bit complicated like leaving only Fridays evening and return Monday morning to make the most of my vacation. I also go multi stop flights which are more complex than regular return tickets. In all cases, i… Read Full Review

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“Lovely customer services”

Written on: 06/03/2013 by Oshadie13 (1 review written)

I have been booking flights with Carlton leisure since the last 3 years . John and his agents are very helpful . I am very happy with the services provided by the company and would always book my tickets with Him. I book almost a dozen tickets a year with Carlton and always gets the best price. Best Wishes Osh… Read Full Review

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“Excellent customer service”

Written on: 01/03/2013

Joseph and john are great asset of the company, they go the extra miles to keep customer happy. They are committed and motivated employees I will recommend my friends and relatives to them as i was recommended by my relative I did not like the idea that i have to pay the full amount of the ticket in just 4 days after booking the flights SB… Read Full Review

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“review for abhi”

Written on: 28/02/2013 by MaRomelyn (1 review written)

he is able to look for ways with effort to accommodate your needs and demands. very friendly and speaks clearly with the customer. very appreciative and the operator who accommodated us was very patient with us having so many demands. I will definitely recommend it to a friend. thumbs up… Read Full Review

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“Happy to suggest”

Written on: 25/02/2013 by bizmen07.gopi (1 review written)

Hi I use to book my tickets with Carlton Leisure whenever I travel to India.Even I suggested few of my friends as well. Really nice service, especially thanks to Dennis,Sr.Travel consultant.He doing his job really wonderful.Always I would like to deal with him for my bookings. Gud Luk Dennis.Keep it up. Thanks Gopi.R… Read Full Review

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“Nimi the best.”

Written on: 22/02/2013 by chaddy1 (1 review written)

I have recently booked a group booking of 13 passengers to Australia. Nimi the operator who dealt with my booking was fantastic!!! Nothing was to much trouble,she was very professional polite and understanding. Nimi always made sure she returned my calls and dealt with issues efficiently without problem. I feel Nimi is an asset to you company and you should be very proud of her.If i ever needed to make a booking again for a holiday i hope they would be half as good as Nimi has been to me. Could… Read Full Review

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“Excellent Service with affordable prices”

Written on: 21/02/2013

Easy to get in touch. Competitive prices. Caring and friendly staff. Could not ask for more than what I had from my experience… Read Full Review

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“efficient and friendly. very impressed. ”

Written on: 19/02/2013

had a very kind, patient and helpful agent when i needed to book for an emergency flight back. due to circumstances, there were still alot of uncertainties on my side, but the agent that interacted with me was very patient and understanding, helping me in many ways and even going the extra mile to make my booking easier. thank you very much and will definitely recommend carlton leisure to the people in my life. cheers!… Read Full Review

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“You get better options than booking online or direct ”

Written on: 10/02/2013

I have booked twice now with carlon leisure, using Abhi both times, once to Australia and also to Colombia. Both times I believe that we got a better deal that way rather than booking direct or online, the service was very good and we saved a good chunk of money with the options that we were given. The response was rapid and helpful, polite and efficient… Read Full Review

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“Quick and reliable service. Recommend to friends!”

Written on: 06/12/2012

Quick and reliable service. Recommend to friends!… Read Full Review

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“Your customer service was helpful and very quick...”

Written on: 05/11/2012

Your customer service was helpful and very quick considering I approached your agency at the last minute for a ticket to johannesburg. I am impressed… Read Full Review

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