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“Excellent customers service”

Written on: 23/07/2013

I can't just imagine this.I booked a non refundable ticket to Medina for my Aunty with Carlton Leisure and unfortunately she didn't get her visa.I rang Carlton Leisure to explain the situation after we had lost hope of loosing the whole money.A very big thank to staff, the person we dealt with is very helpful.She spoke to her Manager and they promised to return part of the money to me.Still expecting though..Thumbs up!!!!!!Highly recommended for their excellent human relation and customers… Read Full Review

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“Many many thanks to the Carlton leisure crew and a...”

Written on: 19/07/2013 by SergioAndres (1 review written)

Many many thanks to the Carlton leisure crew and a special one to Nimi who helped me out a lot with my holidays to Colombia. I'm looking forward to get the next holidays tickets which is gonna be in November with u guys.. If there is any special deals please do let me know sergio_delgado67@hotmail.com .. Keep it on going :) Kind regards Sergio… Read Full Review

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“Flight change”

Written on: 17/07/2013 by niclouemm (1 review written)

The advisor was so helpfull in helping me change our flights as was staying longer,she was really good. Would recommend your company again no problem, thank you very much… Read Full Review

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“FANTASTIC”

Written on: 16/07/2013

NIMI THE AGENT ALWAYS GOES THE EXTRA MILE TO DOUBLE CHECK FOR THE BEST PRICE AND AVAILABILITY OF THE FLIGHTS I REQUIRE.I WOULD RECOMMEND THERE SERVICES TO ALL MY FRIENDS AND FAMILY… Read Full Review

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“Very kind and helpful!!”

Written on: 13/07/2013 by Traveltothemoon (1 review written)

I was helped by an incredibly helpful assistant, who did not abandon me until it was all sorted. I will not hesitate to recommend you to friends and family. Thank you very much… Read Full Review

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“Excellent Customer Service”

Written on: 10/07/2013 by Dharam (1 review written)

I have used Carlton Leisure on a regular basis when booking holidays and flights. I have been particularly impressed with the punctual response that the staff approach me with, and have never been disappointed with their service. Eva who is a member of staff, has consistently been amazing at doing her job in keeping me informed with excellent deals as well as having a friendly approach with her customers. With thanks to Eva,I will continue to use Carlton Leisure and recommend them to my… Read Full Review

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“booking flight ”

Written on: 09/07/2013

Just booked a flight to Nepal online: excellent fare and very friendly and efficient customer service from the onlike booking team. I had a few questions and they answered promply and with plenty of information. Also, the etickets arrived in less than 48h. I cannot judge on the trip outcome and on their efficiency with assistance during travel, since this trip will be only in October, but so far I was really extremely positively impressed by the kindness and professionality… Read Full Review

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Tillytechamoo3's Comment

Written on: 08/08/2013

Another "reviewer" who is "extremely positively impressed" by the "kindness". Ha ha

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“Bookings”

Written on: 30/06/2013 by peter38 (1 review written)

A very satisfactory arrangement,with friendly and helpful personnel… Read Full Review

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“good and best at the time, i will recommend family and...”

Written on: 30/06/2013

good and best at the time, i will recommend family and friend… Read Full Review

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“the best customer service ”

Written on: 28/06/2013

The person we spoke to has been the best agent of yours. She is always extremely helpful, prompt and delivers what has been required. I would not buy my air tickets from anyone but her and her ext 208… Read Full Review

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“Dreadful Company”

Written on: 13/06/2013 by Samfreeman (2 reviews written)

Please do not use this company. I made a small mistake on my booking and put my friends short name instead Katie instead of Katherine. When I advised I had made a mistake, the response was basically tough...this small mistake meant my friend had to leave work early and rush home to scan passport over by 5pm. This then cost us £196 to change 6 letters. I am still in complete shock as I have contacted the airline and they advise this change would only cost £50. So Carlton Leisure why does it… Read Full Review

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“Not ABTA Affiliated”

Written on: 25/05/2013

ABTA doesn't guarantee a good service but at least they have a Code of Practice and provide a route in the event of a dispute. See also on line ASA ruling on Carlton Leisure / A1 Flights which includes: "The ASA was concerned that A1 Flight Centre were unable to produce evidence that they had flights available for £820 on the advertised route..."… Read Full Review

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“AVOID THIS COMPANY COMPLETELY ”

Written on: 11/05/2013

Book a premium economy ticket from there web site got sent 2 economy tickets I had to pressure them to cancel as they sold me tickets that did not exist They said I have to wait 10 weeks for a full refund they where sly to try and make me sign a email which was going to take a 270 pounds fee. No email contact from them still waiting for a refund of 700 pounds months later Please please avoid and look else where This campany is hell to deal with if you want to use them be prepared to get… Read Full Review

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Samfreeman's Comment

Written on: 14/06/2013

Please can you contact samanthafreeman@hotmail.com, I have also been ripped off and want to get this company investigated.

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“180 pounds over charged!”

Written on: 16/04/2013 by Karengthorley (1 review written)

DO NOT USE Carlton Leisure they are extremely rude my elderly parents booked flights with them online then united airlines sent the confirmation to them which was 180 pounds cheaper. When asked what the additional costs were for Ronnie was not able to inform me still waiting for an answer 1 month later! Terrible customer service! How can they treat people like this and get away with no reply to what the costs were for? How can they sleep at night!… Read Full Review

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Samfreeman's Response to Karengthorley's Review

Written on: 14/06/2013

Hi please can you contact me samanthafreeman@hotmail.com I think this company needs to be investigated

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“Very Poor Service!”

Written on: 08/04/2013

I booked return tickets to Vietnam with Carton Leisure and initially they were fine, the e-ticket arrived straight away. However, during my trip they changed my return journey due to a cancellation which required a change of airports and seriously inconvenienced my journey. My partner was on the same itinerary with Alternative Airlines who sorted his flight out no problem. Carlton however, demanded £120 to replace my original fights and were rude about it too. In the end i just bought an… Read Full Review

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“Best deals that I have found”

Written on: 25/03/2013 by athavan (1 review written)

While searching for cheap flights to colombia in peak season, carlton leisure offered the best deal by far. Over a £100 cheaper than other sites and also better flight times. I was a little sceptical because the deal sounded too good to be true. But I contacted the agents and dealt with Abdi. He was professional and patient and booked the tickets without any issue. I have been provided with an e-ticket receipt and the flights have been confimed. very happy with the service. I will use again… Read Full Review

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“best travel agent”

Written on: 14/03/2013

i got carltonleisure through cheapfligths.com as they were quoting a good price for my flight form london to cochin . Carlton leisure are really the best prices and very helpfull,well recomended… Read Full Review

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“Professional, friendly and price beat”

Written on: 08/03/2013 by Ram2 (1 review written)

A friend of mine introduced me to CarltonLeisure a couple of years back and ever since I do my booking with them. To be honest I'm very choosy with my bookings like departure/arrival times, total journey/transit time, transit city, carrier and of course price price price. Some of mine are bit complicated like leaving only Fridays evening and return Monday morning to make the most of my vacation. I also go multi stop flights which are more complex than regular return tickets. In all cases, i… Read Full Review

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“Lovely customer services”

Written on: 06/03/2013 by Oshadie13 (1 review written)

I have been booking flights with Carlton leisure since the last 3 years . John and his agents are very helpful . I am very happy with the services provided by the company and would always book my tickets with Him. I book almost a dozen tickets a year with Carlton and always gets the best price. Best Wishes Osh… Read Full Review

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“Excellent customer service”

Written on: 01/03/2013

Joseph and john are great asset of the company, they go the extra miles to keep customer happy. They are committed and motivated employees I will recommend my friends and relatives to them as i was recommended by my relative I did not like the idea that i have to pay the full amount of the ticket in just 4 days after booking the flights SB… Read Full Review

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