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“exceptional service”

Written on: 28/08/2013 by richardmanni (1 review written)

I booked flights today through Nimi at carlton leisure, she was very polite and amicable from the start and got me the best prices for my requirements. Nimi will be a first"go to" for all my future flight plans, exceptional service, thanks Nimi… Read Full Review

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“Smooth and no hassle. ”

Written on: 23/08/2013 by SumitPal (1 review written)

That’s what I was expecting from the travel company as last year I booked flights to Detroit with some different company and left stranded at the airport because the travel agent didn't have courtesy to inform me. God job keep the good work going… Read Full Review

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“travel plan”

Written on: 23/08/2013

nimi is very helpful.she was a very good listener. … Read Full Review

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“Don't use! Warning! ”

Written on: 14/08/2013 by Agava (1 review written)

I have just tried to buy tickets do Nepal. Online search - directly from www.a1flightgroup.com - which is just a different name/ outlet of the same company - Carlton Leisure - returned price 578.14 per ticket. When I got it touch with them they offered me almost double the price! They said 948 pounds for ticket! When I said I can still see 578.14 on their website and that their own search machine still returns almost half the price the advisor said this offer is not available! When I asked… Read Full Review

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“MR.MAYUR EXCELLENT.KINDNESS,SOFT NATURE,AND ACCURATE”

Written on: 24/07/2013

MR.MAYUR WHO IS BOOKING AGENT IS A EXCELLENT PERSON ON BOTH WAYS TKT-ING AND COMMUNICATING VERY WELL WITH KINDNESS ,VERY SOFT ETC ALWAYS GOES THE EXTRA MILE TO DOUBLE CHECK FOR THE BEST PRICE AND AVAILABILITY OF THE FLIGHTS I REQUIRE.I WOULD RECOMMEND THERE SERVICES TO ALL MY FRIENDS… Read Full Review

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Solomonra's Comment

Written on: 26/07/2013

i strongly agree with people who has given good reports about Mr.. Mayur... as i am a regular customer of Carlton leisure, Mr. Mayur is extraordinary kindness person also very extreme patience in checking all the deals of the tickets and very kind approchment and very helpful...
Mr. Mayur is asset for Carlton Leisure company... bless him...

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Tillytechamoo2's Comment

Written on: 08/08/2013

Your comment strongly repeats many of the positive reviews, funnily enough, with the same poor English and odd positive words. Again, "extraordinary kindness", "very extreme patience"?? Come on! Instead of writing your own reviews and responding to your own reviews, just provide good customer service and real people will leave real positive reviews.

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Tillytechamoo's Comment

Written on: 08/08/2013

All of these positive reviews are highly suspicious. I suspect they are written by the company staff. They are all written a day apart, in the same style, all have terrible English and all repeat over and over how "kindness" and many of the reviews say the staff always "go the extra mile".

Authentic reviews typically specify the good and the bad points of a transaction, not "kindness" and "authentic" and "go the extra mile".

I am looking for a cheap flight and after seeing these reviews, I know not to trust this company. It's pretty obvious. I'll go to the airline company instead and pay a little bit more for the security.

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“Excellence within Excellence”

Written on: 24/07/2013 by Kiboko (1 review written)

I travel often, and in the year 2012 for booking my plane tickets, I used all manner of agents, websites, big companies, name it, I have tried it, but they all came up short. A trip in March of 2013 was the last straw and I decided to search for a more personable service, where someone knows my name, I know theirs and they are both competent at what they do as well as passionate about providing their services. Carlton Leisure is one such service, and I found my champion in a senior travel… Read Full Review

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“Thanks!”

Written on: 24/07/2013

Many many thanks to the Carlton leisure crew and a special one to the lady who helped me!!!!!!… Read Full Review

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“Excellent customers service”

Written on: 23/07/2013

I can't just imagine this.I booked a non refundable ticket to Medina for my Aunty with Carlton Leisure and unfortunately she didn't get her visa.I rang Carlton Leisure to explain the situation after we had lost hope of loosing the whole money.A very big thank to staff, the person we dealt with is very helpful.She spoke to her Manager and they promised to return part of the money to me.Still expecting though..Thumbs up!!!!!!Highly recommended for their excellent human relation and customers… Read Full Review

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“Many many thanks to the Carlton leisure crew and a...”

Written on: 19/07/2013 by SergioAndres (1 review written)

Many many thanks to the Carlton leisure crew and a special one to Nimi who helped me out a lot with my holidays to Colombia. I'm looking forward to get the next holidays tickets which is gonna be in November with u guys.. If there is any special deals please do let me know sergio_delgado67@hotmail.com .. Keep it on going :) Kind regards Sergio… Read Full Review

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“Flight change”

Written on: 17/07/2013 by niclouemm (1 review written)

The advisor was so helpfull in helping me change our flights as was staying longer,she was really good. Would recommend your company again no problem, thank you very much… Read Full Review

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“FANTASTIC”

Written on: 16/07/2013

NIMI THE AGENT ALWAYS GOES THE EXTRA MILE TO DOUBLE CHECK FOR THE BEST PRICE AND AVAILABILITY OF THE FLIGHTS I REQUIRE.I WOULD RECOMMEND THERE SERVICES TO ALL MY FRIENDS AND FAMILY… Read Full Review

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“Very kind and helpful!!”

Written on: 13/07/2013 by Traveltothemoon (1 review written)

I was helped by an incredibly helpful assistant, who did not abandon me until it was all sorted. I will not hesitate to recommend you to friends and family. Thank you very much… Read Full Review

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“Excellent Customer Service”

Written on: 10/07/2013 by Dharam (1 review written)

I have used Carlton Leisure on a regular basis when booking holidays and flights. I have been particularly impressed with the punctual response that the staff approach me with, and have never been disappointed with their service. Eva who is a member of staff, has consistently been amazing at doing her job in keeping me informed with excellent deals as well as having a friendly approach with her customers. With thanks to Eva,I will continue to use Carlton Leisure and recommend them to my… Read Full Review

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“booking flight ”

Written on: 09/07/2013

Just booked a flight to Nepal online: excellent fare and very friendly and efficient customer service from the onlike booking team. I had a few questions and they answered promply and with plenty of information. Also, the etickets arrived in less than 48h. I cannot judge on the trip outcome and on their efficiency with assistance during travel, since this trip will be only in October, but so far I was really extremely positively impressed by the kindness and professionality… Read Full Review

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Tillytechamoo3's Comment

Written on: 08/08/2013

Another "reviewer" who is "extremely positively impressed" by the "kindness". Ha ha

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“Bookings”

Written on: 30/06/2013 by peter38 (1 review written)

A very satisfactory arrangement,with friendly and helpful personnel… Read Full Review

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“good and best at the time, i will recommend family and...”

Written on: 30/06/2013

good and best at the time, i will recommend family and friend… Read Full Review

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“the best customer service ”

Written on: 28/06/2013

The person we spoke to has been the best agent of yours. She is always extremely helpful, prompt and delivers what has been required. I would not buy my air tickets from anyone but her and her ext 208… Read Full Review

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“Dreadful Company”

Written on: 13/06/2013 by Samfreeman (2 reviews written)

Please do not use this company. I made a small mistake on my booking and put my friends short name instead Katie instead of Katherine. When I advised I had made a mistake, the response was basically tough...this small mistake meant my friend had to leave work early and rush home to scan passport over by 5pm. This then cost us £196 to change 6 letters. I am still in complete shock as I have contacted the airline and they advise this change would only cost £50. So Carlton Leisure why does it… Read Full Review

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“Not ABTA Affiliated”

Written on: 25/05/2013

ABTA doesn't guarantee a good service but at least they have a Code of Practice and provide a route in the event of a dispute. See also on line ASA ruling on Carlton Leisure / A1 Flights which includes: "The ASA was concerned that A1 Flight Centre were unable to produce evidence that they had flights available for £820 on the advertised route..."… Read Full Review

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“AVOID THIS COMPANY COMPLETELY ”

Written on: 11/05/2013

Book a premium economy ticket from there web site got sent 2 economy tickets I had to pressure them to cancel as they sold me tickets that did not exist They said I have to wait 10 weeks for a full refund they where sly to try and make me sign a email which was going to take a 270 pounds fee. No email contact from them still waiting for a refund of 700 pounds months later Please please avoid and look else where This campany is hell to deal with if you want to use them be prepared to get… Read Full Review

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Samfreeman's Comment

Written on: 14/06/2013

Please can you contact samanthafreeman@hotmail.com, I have also been ripped off and want to get this company investigated.

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