Carlton Leisure Reviews - www.carltonleisure.com

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Latest Reviews

★☆☆☆☆

“It was mistake from the beginning You can not...”

Written on: 01/09/2017 by 80Johnson (1 review written)

It was mistake from the beginning You can not cancelled even your husband had heart attack Trying to refund money it is nightmare Still waiting my money Never again with this agency… Read Full Review

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★★★★★

“3rd time booking with Carlton leisure ”

Written on: 26/07/2017 by zjHarvey399 (1 review written)

Very good I always deal with one guy I guess the other part of the team are as good I'm sure, great prices and always the cheapest with the least lay over time in between long haul fights thanku regards… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE FROM THE WORST AGENCY!”

Written on: 04/06/2017 by bodo988 (1 review written)

They forgot my partners double name when I booked flights and since months I am phoning WestJet and Carlton Leisure Center to help me to fix that but so far they are just trying to charge me £75 for a name correction even if the airline does not charge for it! all I get is call the airline to put a note on the reservation. Last night I asked for the 5th time WestJet for that stupid note on my booking just to hear that they even left 2 notes on my reservation and that Carlton Leisure Center… Read Full Review

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★☆☆☆☆

“Booking with this company was a mistake”

Written on: 25/05/2017

Booking with this company was a mistake. Through Skyscanner I booked a ticket that was an Iberia ticket, with legs operated by AA and BA. When missing my first flight due to traffic around LHR, AA sent me to BA (who handle Iberia) and to be able to help me BA needed the help from Carlton Leisure. The person on the phone from Carlton told me bluntly the ticket was already gone, nothing could be done, but he would call me back with a new offer. After an hour I called him back, but he denied… Read Full Review

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★★★★★

“Very customer friendly”

Written on: 16/03/2017 by Sue7law (1 review written)

We have recently returned from a two centre bespoke holiday to Sri Lanka and Singapore expertly arranged by Carlton Leisure. The adviser was very professional and kept us fully informed about travel arrangements, the resorts and available trips to choose from. Carlton Leisure contacted us both by email and telephone and helped answer any questions we had without hesitation throughout the whole holiday experience. They even emailed us upon return to make sure we had enjoyed the trip. The… Read Full Review

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★★★★★

“Vietnam, Cambodia & Laos Holiday”

Written on: 02/11/2016 by BharatDave (1 review written)

the person I dealt with  at Carlton Leisure made us this holiday totally faultless and would recommend them to anyone. Thank You to her & Carlton Leisure… Read Full Review

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★★★★☆

“Friendly representative ”

Written on: 25/09/2016

I am totally satisfied with the representatives. They are easy reachable and friendly to find best deals. I highly appreciate their full support to book the tickets initially and changed later. I recommend Carlton leisure to my friends for sure… Read Full Review

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★★★★★

“excellent service”

Written on: 20/09/2016 by 80Price (1 review written)

i booked five ticket for canada. He dealt my case and helped me in finding the best deal available. Excellent service, really impressed. I will never hesitate to use carlton leisure again… Read Full Review

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★★★★★

“Brilliant price and service”

Written on: 16/09/2016 by Ash17 (1 review written)

So I originally called and spoke to NImmi who was very helpful And have me several options.i found her to be honestly and sincere When she was booking my flights to Dar. She gave super service and emailed everything over quickly. That's why I have booked again with here this time going to USA in April.. I called here she straight away gave me the best price And gain super service. She is really calm and she needs to be management or a manager. She is very good and a asset to Carlton… Read Full Review

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★★★★★

“Brilliant Service, Especially My consultant ”

Written on: 15/09/2016 by Tamoor (1 review written)

Excellent customer service, speedy process, I have been using them for my holidays past 6 years. My travel consultant has greater knowledge of all airlines, update understanding of any new CAA laws. He always found cheaper flights with minimal travel duration. he was really helpful when i changed my travel dates with the airline. I highly recommend others to ask for him if called in. I am going again on holidays and gave him dates already… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 13/07/2016 by Laneyf1983 (1 review written)

After booking and paying my tickets - the actual amount was withdrawn from my account- and receiving booking confirmation and travel itinerary in 2 emails, I got a call a day later where they informed me that the ticket had not been actually booked and for the flights that I had already booked, paid and received confirmation for, I had to pay an extra 25%, as the price had gone up!!! There is always a first time in life for everything, but there is also a last...very bad business. I will from… Read Full Review

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Vettie46's Comment

Written on: 14/07/2016

can I ask what airline you were flying with

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Liam1986's Comment

Written on: 10/11/2016

They have also very kindly done this to me and wanted an extra £1000 per person ontop of the £1300 I had already paid. I am launching legal action against them for breach of contract. I am still waiting for my money back 5 days down the line and unable to book flights elsewhere. Absoloutely disgusted with the service (or lack of)

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★★★★★

“Excellent Service”

Written on: 13/07/2016 by Maleah448 (1 review written)

Superb Service! I have used many travel agents in many parts of the world and must say, Carlton Leisure is one of the best. Teena was excellent. Listened to my query, understood it very well and provided a great service. Certainly recommend them to others… Read Full Review

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★★★★☆

“good staff ”

Written on: 13/07/2016

staff were helpful over the phone and on email. replied quickly/ acted to fix my problems v quickly. polite, well mannered… Read Full Review

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★★★★★

“Reservatons”

Written on: 11/07/2016 by raygab (1 review written)

She has been remarkably efficient to our flight and accommodation requests. We have been offered various alternatives to optimize costs prior to our choice been made. … Read Full Review

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★★★★★

“Nimmi Star”

Written on: 07/07/2016 by pvKincaid213 (1 review written)

absolutely brilliant service, listened to my needs and fulfilled them at the highest standard. Great customer service… Read Full Review

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★★★★★

“I contacted Carlton Leisure to book flights for 17...”

Written on: 06/07/2016

I contacted Carlton Leisure to book flights for 17 people from various locations in Europe, with the final destination Japan, with all 17 arriving into Japan on the same flight. We agreed on a hub airport and successfully secured flights. I have to say the person at Carlton Leisure was very helpful and supportive, in the challenge. I am delighted to give a very complimentary review for her customer service, patience and commitment to meeting our rather challenging needs. Well done & Thank You… Read Full Review

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★★★★☆

“Service with commitment”

Written on: 05/07/2016 by 384Jones (1 review written)

It turned out that the previous night Air India had decided to cancel my flight from London to Delhi due to "unavailability of aircraft". I was very impressed with the team member at carlton Leisure for the commitment and ownership to ensure that I was taken care. All went well, thank you! Like all SMEs, there is opportunity for overall improvement, so all the best with it… Read Full Review

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★★★★★

“Great customer service”

Written on: 05/07/2016 by LindaMS (1 review written)

I have been very impressed with the service I have had dealing with Carlton Leisure. Not only did they offer the best prices for flights to Australia. The customer service provided by Josh has been excellent… Read Full Review

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★★★★☆

“Nick and Angela, thank you !!”

Written on: 04/07/2016 by Kearns392 (1 review written)

Thank you very much to both advisers, you were very helpful and patient. I made a booking to go to Mexico over the phone, and all I can say is that both of them they helped me and reassured me with all the doubts I had, respected what they offered me from the first day, correspondence to follow up. Thanks for your support !! … Read Full Review

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★★★★★

“HOLIDAY NAPLES ITALY”

Written on: 05/05/2016 by 455Smith (1 review written)

Carlton Leisure booked our return flight to Naples, Italy and checked in our luggage for both outward and inward flights after I emailed them copy of our passports. They also arranged a pick up from Airport to our Hotel and from our Hotel to the airport. The location of The Royal Continental Hotel was just idyllic on the sea promenade with a view of a Castle and walking distance from all the restaurants. Carlton Leisure also booked our excursions. Walking tour of Naples, Boat tour to island of… Read Full Review

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