Carlton Leisure Reviews - www.carltonleisure.com

Click here if this is your business
★★★★☆
4.1 / 5
118
81% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Carlton Leisure www.carltonleisure.com - Ask a question now

Media Gallery for Carlton Leisure www.carltonleisure.com

Carlton Leisure www.carltonleisure.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Never again!”

Written on: 13/07/2016 by Laneyf1983 (1 review written)

After booking and paying my tickets - the actual amount was withdrawn from my account- and receiving booking confirmation and travel itinerary in 2 emails, I got a call a day later where they informed me that the ticket had not been actually booked and for the flights that I had already booked, paid and received confirmation for, I had to pay an extra 25%, as the price had gone up!!! There is always a first time in life for everything, but there is also a last...very bad business. I will from… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Vettie46's Comment

Written on: 14/07/2016

can I ask what airline you were flying with

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Excellent Service”

Written on: 13/07/2016 by Maleah448 (1 review written)

Superb Service! I have used many travel agents in many parts of the world and must say, Carlton Leisure is one of the best. Teena was excellent. Listened to my query, understood it very well and provided a great service. Certainly recommend them to others… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“good staff ”

Written on: 13/07/2016

staff were helpful over the phone and on email. replied quickly/ acted to fix my problems v quickly. polite, well mannered… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Reservatons”

Written on: 11/07/2016 by raygab (1 review written)

She has been remarkably efficient to our flight and accommodation requests. We have been offered various alternatives to optimize costs prior to our choice been made. … Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Nimmi Star”

Written on: 07/07/2016 by pvKincaid213 (1 review written)

absolutely brilliant service, listened to my needs and fulfilled them at the highest standard. Great customer service… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“I contacted Carlton Leisure to book flights for 17...”

Written on: 06/07/2016

I contacted Carlton Leisure to book flights for 17 people from various locations in Europe, with the final destination Japan, with all 17 arriving into Japan on the same flight. We agreed on a hub airport and successfully secured flights. I have to say the person at Carlton Leisure was very helpful and supportive, in the challenge. I am delighted to give a very complimentary review for her customer service, patience and commitment to meeting our rather challenging needs. Well done & Thank You… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Service with commitment”

Written on: 05/07/2016 by 384Jones (1 review written)

It turned out that the previous night Air India had decided to cancel my flight from London to Delhi due to "unavailability of aircraft". I was very impressed with the team member at carlton Leisure for the commitment and ownership to ensure that I was taken care. All went well, thank you! Like all SMEs, there is opportunity for overall improvement, so all the best with it… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Great customer service”

Written on: 05/07/2016 by LindaMS (1 review written)

I have been very impressed with the service I have had dealing with Carlton Leisure. Not only did they offer the best prices for flights to Australia. The customer service provided by Josh has been excellent… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Nick and Angela, thank you !!”

Written on: 04/07/2016 by Kearns392 (1 review written)

Thank you very much to both advisers, you were very helpful and patient. I made a booking to go to Mexico over the phone, and all I can say is that both of them they helped me and reassured me with all the doubts I had, respected what they offered me from the first day, correspondence to follow up. Thanks for your support !! … Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“HOLIDAY NAPLES ITALY”

Written on: 05/05/2016 by 455Smith (1 review written)

Carlton Leisure booked our return flight to Naples, Italy and checked in our luggage for both outward and inward flights after I emailed them copy of our passports. They also arranged a pick up from Airport to our Hotel and from our Hotel to the airport. The location of The Royal Continental Hotel was just idyllic on the sea promenade with a view of a Castle and walking distance from all the restaurants. Carlton Leisure also booked our excursions. Walking tour of Naples, Boat tour to island of… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“So far so good. ”

Written on: 27/04/2016 by Howebe98 (1 review written)

I can tell that after reading all that negative reviews I was very anxious but so far so good. After 24 hours I made my booking I had received my e- ticket, checked with the airline and everything is ok. Had no problems whatsoever… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“i had a very complicated flights schedule and she was...”

Written on: 16/04/2016

i had a very complicated flights schedule and she was amazing with her customer service. they probably need more people like her… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Do not book with Carlton Leisure”

Written on: 12/04/2016 by natstar12uk (1 review written)

I booked flights to Canada in July 2015 to travel in May 2016. After several phone calls, in January 2016 they told me the flights had been cancelled and we would be given a refund. We checked with the airline, the flights had not been cancelled. Carlton Leisure then told us that we had to pay them more money to get the flights we wanted or we could have a refund. They basically advertise the flights at too cheap a price and then ask for more money nearer the time. The refund takes 12 weeks to… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Very helpful at every stage ,polite,good customer...”

Written on: 03/04/2016 by Chadalavadah (1 review written)

She is very helpful person and has all good manners to work in a business sector.She did not rush at all and gave me all information at every stage.I am very happy to rebook tickets in future. I wish her good luck . No neative remarks to mention… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Excellent service and prices”

Written on: 17/03/2016 by Johnson419 (1 review written)

I have been using Carlton Leisure for the last 5 years and I can't speak highly enough of their staff'. The person I deal with has always looked for the best possible tickets for me and my family members. We have had wonderful holidays at reasonable prices. Highly recommended, great company to book holidays and business trips… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“First Class service”

Written on: 27/02/2016 by Peterseglow (1 review written)

Not only were all the plane tickets for slightly complex trips booked, they conformed exactly to the timings I had asked. This involved three separate departures from Colombo to different destinations all within a fairly tight time schedule. Thereafter, when, due to unexpected circumstances, changes needed to be made from Sri Lanka at short notice, this was done efficiently and without fuss. Very last minute additional amendments needing a wheel chair and a car to pick us up at Gatwick also… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Bali Holiday Booking”

Written on: 19/02/2016 by mbenedict (1 review written)

Teena at Carlton did an excellent job in coordinating the booking for 15 of us individually. She was very responsive, proactive and took the ownership to resolve all the issues and queries from our group. One of the member wanted a different itinerary, however the flights were not available. Teena kept on checking the flights at home and booked it at 4am. After the booking our flights increased in price by £100 next day. I don't have experience with any other Agents at Carlton so can't… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Great Service”

Written on: 18/02/2016 by ChelseaWright (1 review written)

My agent was absolutely wonderful when dealing with my query, even though my plans kept changing. I got a great deal and am now looking forward to a fantastic holiday. Thank you for your help and will definitely be using Carlton Leisure again… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“She was absolutely wonderful. I had made a mistake and...”

Written on: 16/02/2016 by Bsoohira (1 review written)

She was absolutely wonderful. I had made a mistake and she sorted everything out for me. At once She is a credit to the company and I will certainly be booking with Carlton again… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“If there was a zero that's what they would get”

Written on: 02/02/2016 by PeterNaylor (1 review written)

I don't believe the 5 star reviews on here. All too good to be true and probably done by their own staff because my experience has been terrible. I also don't believe the names they give as they all give English names but the staff are all tamils-why falsify names if you are an honest company Mr Tavi Thevarajah (Company director as on Companies House website where you can also find his address)? The airline booked through Carlton changed the flight schedule which meant my flight was due to land… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
carltonleisure.com