Carlton Leisure Reviews - www.carltonleisure.com

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Latest Reviews

“If there was a zero that's what they would get”

Written on: by PeterNaylor (1 review written)

I don't believe the 5 star reviews on here. All too good to be true and probably done by their own staff because my experience has been terrible. I also don't believe the names they give as they all give English names but the staff are all tamils-why falsify names if you are an honest company Mr Tavi Thevarajah (Company director as on Companies House website where you can also find his address)? The airline booked through Carlton changed the flight schedule which meant my flight was due to land… Read Full Review

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“Excellent customer service”

Written on: by Jamarionj1979 (1 review written)

We needed to re arrange our flights at a distressing time and were very fortunate it was handled with kindness and efficiency by a lady who took a lot of trouble and time to find a convenient itinerary. Our sincere thanks to the person I dealt with ...you are an asset to your company. Good luck and all the best to all at this firm who are always polite and attentive and go a good job!… Read Full Review

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“No extra cost- name change”

Written on: by ajhenrymorgan (1 review written)

After some back and forth between the Airline and Carlton Leisure, Carlton Leisure was able to change my maiden name on my e-ticket to my married name with no extra cost. I was very grateful for the assistance and that the service was free… Read Full Review

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“Speedy”

Written on: by Brewervs456 (1 review written)

Name shown as Mrs. Called spoke with a lady who said she will sort it straight away which she did. Fab… Read Full Review

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“patient and calm ”

Written on: by ujHouston227 (1 review written)

Just booked a flight online and we spelt a name wrong so we called them to change it and they picked up straight away also was very calm and patient and went over all thee confirmation with me… Read Full Review

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“Cancellation? It will cost you dearly”

Written on: by gregpe (1 review written)

Just a quick warning to any future Carlton leisure clients. If you ever need to cancel your ticket this is what happens. Mind you, the reason of my cancellation was a medical emergency; I am a physician and had a separate certificate from a fellow colleague: Carlton leisure will first take 200 GBP of your ticket in 'cancellation fees', and later 'forget' to refund you despite their 90 days waiting period. Three months down the line it will take you a number of emails, reminders and threats… Read Full Review

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“Excellent Service”

Written on: by jstreak15 (1 review written)

I had the pleasure of dealing with Carlton Leisure again, after having booked a flight ticket from the UK back to Malaysia a year ago. On this occasion, planning and booking a flight went fairly smoothly, as the agent who was in charge of my booking was very experienced and able to accommodate my specific requests in terms of dates. Overall, it was a very pleasant experience. Why I am giving Carlton Leisure only 4* on this occasion is due to a small hiccup right after I had made the online… Read Full Review

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“satisfied”

Written on: by misscoker (1 review written)

I booked with this company to fly to the gambia. Accidentally booked a different dat to what was initially planned. Had to call and got to speak to a lady. It was sorted in no time. She was very professional, very friendly and very parient. She made my day as i was in a state of devastation. … Read Full Review

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“Overcharged AVOID”

Written on: by Fredhill59 (1 review written)

This company overcharged by £108 I found out when I checked direct with the airline Cathy Pacific , when I phoned back Carlton Leisure of course they made every excuse but the truth, they just said that they would look into it but of course I am still waiting. Just check the prices with every other company before booking with these rip off merchants . Also once they have your money you have no chance of getting any refund. STAY AWAY… Read Full Review

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“Very Satisfied”

Written on: by Vaughanbk353 (1 review written)

I had made a booking but realised the moment i pressed confirm that i had made a mistake on one of the flights. Most of these sites dont let you make the changes and leave you with what you have originally booked, but with hope in my hand i called up the agent. I spoke to a lovely lady who looked after the problem and within a few minutes the change was made (with a small fee - but i put it down to stupidity on my part). Confirmation was instant and the booking was now what i had originally… Read Full Review

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“Excellent”

Written on: by Bertie217 (1 review written)

I've just booked flights for 4 adults an 1 child flying from Manchester to Bangkok return, I did it on the internet on a Sunday evening and got electronic confirmation more or less straight away with all the correct details...or so I thought. The infant should have been entered as Miss and I had put her in as Master. I phoned Carlton Leisure on the Monday and spoke to a lady who said she would contact the airline and call me back, she called back within an hour and said it could be changed free… Read Full Review

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“simply the best !”

Written on: by Hastingsfv250 (1 review written)

why bother writing bad reviews? this companys customer service is excellent I had a family bereavement and needed to get back to the uk from Thailand asap went to great measures to accommodate me keep up the good work !!… Read Full Review

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“WORST COMPANY EVER PLEASE AVIOD!!!”

Written on: by Viviana236 (1 review written)

Carlton lesuire are one the worst company I have dealt with. Booked my ticket with them paid immediately had to wait 24 hours for the tickets to be issued and that to calling ten times. The staff are so rude unprofessional and will cut you off. PLEASE avoid I'm lucky I have got my tickets.They are not even an ABTA member which means that you won't be able to recover any money unless they are willing to issue you with a refund. … Read Full Review

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“Thanks ”

Written on: by TDDBROWN (1 review written)

Booking flights for a trip with a charity I forgot one member of the group was returning later, realised quite quickly and they could not have been more helpful in resolving the issue. Found them through SkyScanner but checked to book direct with Virgin who were vastly more expensive for the same flight… Read Full Review

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“Flight to Australia”

Written on: by Holloway348 (1 review written)

Excellent price and direct flights to and from Australia.Sadly I got a date wrong and had to pay a amendment fee of £50 despite ringing up within the hour of the email. The lady at the Head Office was very patient but my computer had trouble talking to their one for emails. With the help of a phone call it was sorted eventually. I await my etickets. … Read Full Review

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“Book with Carlton!!!”

Written on: by Sheiladidi (1 review written)

Very quick and helpful service when I booked to fly to Kathmandu. It's a shame I cannot mention the staff member who dealt with me, as he was very helpful indeed… Read Full Review

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“Money grabbers !”

Written on: by Fefa01 (1 review written)

Absolutely awful company with rubbish customer services. Having paid £1,400 for flights to Bali for May 2015 I found out a few weeks later I was pregnant. This would mean I would be 35 weeks pregnant at the time of the 23 hour flight to a 30 degree humid country. I emailed a few times asking for careful consideration of my case and please could I cancel or change names on tickets. Both options were refused and a meer £210 tax refund was offered. I had given 7 months notice, surely they… Read Full Review

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“Excellent!”

Written on: by mauricio.oliveira.566148 (1 review written)

I booked a flight to Brazil but I have made a confusion with the date of the flight. So I had to cancel it. I sent an email to the advisor, who was very helpful and cancelled my booking without problems… Read Full Review

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“Very Promt E-Ticket release”

Written on: by Charityc197 (1 review written)

The adviser from Carlton Leisure was very efficient at issueing my ticket (within a few hours of the online order) and the price was lower than I had previously paid and no hidden extras when I paid with my debit card. I travel 15-20 long haul flights a year and this company is the cheapest/ best service I have experienced. Well done keep up the good work! I have read poor reviews about this company but on the whole those are from people who have made mistakes/ needed to change the booking… Read Full Review

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“Disappointing”

Written on: by feenon.omela (1 review written)

After using Carlton leisure on two previous occasions I decided to use these people again and it was the biggest mistake I have ever made! I booked a Jet airways flight from London Heathrow to Colombo and I had accidentally booked the wrong flight (one with a 24 hour layover) from Bombay to Colombo. I phoned Carlton within minutes of booking the flight hoping I would be able to change it, However, I was told that they will have to charge me an additional £95 just to switch flights! What a… Read Full Review

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