Carlton Leisure Reviews - www.carltonleisure.com

Click here if this is your business
★★★★☆
4.1 / 5
109
80% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Carlton Leisure www.carltonleisure.com - Ask a question now

Media Gallery for Carlton Leisure www.carltonleisure.com

Carlton Leisure www.carltonleisure.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“HOLIDAY NAPLES ITALY”

Written on: 05/05/2016 by 455Smith (1 review written)

Carlton Leisure booked our return flight to Naples, Italy and checked in our luggage for both outward and inward flights after I emailed them copy of our passports. They also arranged a pick up from Airport to our Hotel and from our Hotel to the airport. The location of The Royal Continental Hotel was just idyllic on the sea promenade with a view of a Castle and walking distance from all the restaurants. Carlton Leisure also booked our excursions. Walking tour of Naples, Boat tour to island of… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“So far so good. ”

Written on: 27/04/2016 by Howebe98 (1 review written)

I can tell that after reading all that negative reviews I was very anxious but so far so good. After 24 hours I made my booking I had received my e- ticket, checked with the airline and everything is ok. Had no problems whatsoever… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“i had a very complicated flights schedule and she was...”

Written on: 16/04/2016

i had a very complicated flights schedule and she was amazing with her customer service. they probably need more people like her… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Do not book with Carlton Leisure”

Written on: 12/04/2016 by natstar12uk (1 review written)

I booked flights to Canada in July 2015 to travel in May 2016. After several phone calls, in January 2016 they told me the flights had been cancelled and we would be given a refund. We checked with the airline, the flights had not been cancelled. Carlton Leisure then told us that we had to pay them more money to get the flights we wanted or we could have a refund. They basically advertise the flights at too cheap a price and then ask for more money nearer the time. The refund takes 12 weeks to… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Very helpful at every stage ,polite,good customer...”

Written on: 03/04/2016 by Chadalavadah (1 review written)

She is very helpful person and has all good manners to work in a business sector.She did not rush at all and gave me all information at every stage.I am very happy to rebook tickets in future. I wish her good luck . No neative remarks to mention… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Excellent service and prices”

Written on: 17/03/2016 by Johnson419 (1 review written)

I have been using Carlton Leisure for the last 5 years and I can't speak highly enough of their staff'. The person I deal with has always looked for the best possible tickets for me and my family members. We have had wonderful holidays at reasonable prices. Highly recommended, great company to book holidays and business trips… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“First Class service”

Written on: 27/02/2016 by Peterseglow (1 review written)

Not only were all the plane tickets for slightly complex trips booked, they conformed exactly to the timings I had asked. This involved three separate departures from Colombo to different destinations all within a fairly tight time schedule. Thereafter, when, due to unexpected circumstances, changes needed to be made from Sri Lanka at short notice, this was done efficiently and without fuss. Very last minute additional amendments needing a wheel chair and a car to pick us up at Gatwick also… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Bali Holiday Booking”

Written on: 19/02/2016 by mbenedict (1 review written)

Teena at Carlton did an excellent job in coordinating the booking for 15 of us individually. She was very responsive, proactive and took the ownership to resolve all the issues and queries from our group. One of the member wanted a different itinerary, however the flights were not available. Teena kept on checking the flights at home and booked it at 4am. After the booking our flights increased in price by £100 next day. I don't have experience with any other Agents at Carlton so can't… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Great Service”

Written on: 18/02/2016 by ChelseaWright (1 review written)

My agent was absolutely wonderful when dealing with my query, even though my plans kept changing. I got a great deal and am now looking forward to a fantastic holiday. Thank you for your help and will definitely be using Carlton Leisure again… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“She was absolutely wonderful. I had made a mistake and...”

Written on: 16/02/2016 by Bsoohira (1 review written)

She was absolutely wonderful. I had made a mistake and she sorted everything out for me. At once She is a credit to the company and I will certainly be booking with Carlton again… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“If there was a zero that's what they would get”

Written on: 02/02/2016 by PeterNaylor (1 review written)

I don't believe the 5 star reviews on here. All too good to be true and probably done by their own staff because my experience has been terrible. I also don't believe the names they give as they all give English names but the staff are all tamils-why falsify names if you are an honest company Mr Tavi Thevarajah (Company director as on Companies House website where you can also find his address)? The airline booked through Carlton changed the flight schedule which meant my flight was due to land… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Excellent customer service”

Written on: 25/01/2016 by Jamarionj1979 (1 review written)

We needed to re arrange our flights at a distressing time and were very fortunate it was handled with kindness and efficiency by a lady who took a lot of trouble and time to find a convenient itinerary. Our sincere thanks to the person I dealt with ...you are an asset to your company. Good luck and all the best to all at this firm who are always polite and attentive and go a good job!… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“No extra cost- name change”

Written on: 30/11/2015 by ajhenrymorgan (1 review written)

After some back and forth between the Airline and Carlton Leisure, Carlton Leisure was able to change my maiden name on my e-ticket to my married name with no extra cost. I was very grateful for the assistance and that the service was free… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Speedy”

Written on: 07/10/2015 by Brewervs456 (1 review written)

Name shown as Mrs. Called spoke with a lady who said she will sort it straight away which she did. Fab… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“patient and calm ”

Written on: 14/07/2015 by ujHouston227 (1 review written)

Just booked a flight online and we spelt a name wrong so we called them to change it and they picked up straight away also was very calm and patient and went over all thee confirmation with me… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Cancellation? It will cost you dearly”

Written on: 01/06/2015 by gregpe (1 review written)

Just a quick warning to any future Carlton leisure clients. If you ever need to cancel your ticket this is what happens. Mind you, the reason of my cancellation was a medical emergency; I am a physician and had a separate certificate from a fellow colleague: Carlton leisure will first take 200 GBP of your ticket in 'cancellation fees', and later 'forget' to refund you despite their 90 days waiting period. Three months down the line it will take you a number of emails, reminders and threats… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Excellent Service”

Written on: 20/05/2015 by jstreak15 (1 review written)

I had the pleasure of dealing with Carlton Leisure again, after having booked a flight ticket from the UK back to Malaysia a year ago. On this occasion, planning and booking a flight went fairly smoothly, as the agent who was in charge of my booking was very experienced and able to accommodate my specific requests in terms of dates. Overall, it was a very pleasant experience. Why I am giving Carlton Leisure only 4* on this occasion is due to a small hiccup right after I had made the online… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“satisfied”

Written on: 30/03/2015 by misscoker (1 review written)

I booked with this company to fly to the gambia. Accidentally booked a different dat to what was initially planned. Had to call and got to speak to a lady. It was sorted in no time. She was very professional, very friendly and very parient. She made my day as i was in a state of devastation. … Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Overcharged AVOID”

Written on: 05/03/2015 by Fredhill59 (1 review written)

This company overcharged by £108 I found out when I checked direct with the airline Cathy Pacific , when I phoned back Carlton Leisure of course they made every excuse but the truth, they just said that they would look into it but of course I am still waiting. Just check the prices with every other company before booking with these rip off merchants . Also once they have your money you have no chance of getting any refund. STAY AWAY… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Very Satisfied”

Written on: 11/02/2015 by Vaughanbk353 (1 review written)

I had made a booking but realised the moment i pressed confirm that i had made a mistake on one of the flights. Most of these sites dont let you make the changes and leave you with what you have originally booked, but with hope in my hand i called up the agent. I spoke to a lovely lady who looked after the problem and within a few minutes the change was made (with a small fee - but i put it down to stupidity on my part). Confirmation was instant and the booking was now what i had originally… Read Full Review

Visit carltonleisure.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
carltonleisure.com