Carlton Leisure Reviews - www.carltonleisure.com

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Latest Reviews

“Vietnam, Cambodia & Laos Holiday”

Written on: 02/11/2016 by BharatDave (1 review written)

the person I dealt with  at Carlton Leisure made us this holiday totally faultless and would recommend them to anyone. Thank You to her & Carlton Leisure… Read Full Review

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“Friendly representative ”

Written on: 25/09/2016

I am totally satisfied with the representatives. They are easy reachable and friendly to find best deals. I highly appreciate their full support to book the tickets initially and changed later. I recommend Carlton leisure to my friends for sure… Read Full Review

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“excellent service”

Written on: 20/09/2016 by 80Price (1 review written)

i booked five ticket for canada. He dealt my case and helped me in finding the best deal available. Excellent service, really impressed. I will never hesitate to use carlton leisure again… Read Full Review

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“Brilliant price and service”

Written on: 16/09/2016 by Ash17 (1 review written)

So I originally called and spoke to NImmi who was very helpful And have me several options.i found her to be honestly and sincere When she was booking my flights to Dar. She gave super service and emailed everything over quickly. That's why I have booked again with here this time going to USA in April.. I called here she straight away gave me the best price And gain super service. She is really calm and she needs to be management or a manager. She is very good and a asset to Carlton… Read Full Review

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“Brilliant Service, Especially My consultant ”

Written on: 15/09/2016 by Tamoor (1 review written)

Excellent customer service, speedy process, I have been using them for my holidays past 6 years. My travel consultant has greater knowledge of all airlines, update understanding of any new CAA laws. He always found cheaper flights with minimal travel duration. he was really helpful when i changed my travel dates with the airline. I highly recommend others to ask for him if called in. I am going again on holidays and gave him dates already… Read Full Review

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“Never again!”

Written on: 13/07/2016 by Laneyf1983 (1 review written)

After booking and paying my tickets - the actual amount was withdrawn from my account- and receiving booking confirmation and travel itinerary in 2 emails, I got a call a day later where they informed me that the ticket had not been actually booked and for the flights that I had already booked, paid and received confirmation for, I had to pay an extra 25%, as the price had gone up!!! There is always a first time in life for everything, but there is also a last...very bad business. I will from… Read Full Review

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Vettie46's Comment

Written on: 14/07/2016

can I ask what airline you were flying with

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Liam1986's Comment

Written on: 10/11/2016

They have also very kindly done this to me and wanted an extra £1000 per person ontop of the £1300 I had already paid. I am launching legal action against them for breach of contract. I am still waiting for my money back 5 days down the line and unable to book flights elsewhere. Absoloutely disgusted with the service (or lack of)

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“Excellent Service”

Written on: 13/07/2016 by Maleah448 (1 review written)

Superb Service! I have used many travel agents in many parts of the world and must say, Carlton Leisure is one of the best. Teena was excellent. Listened to my query, understood it very well and provided a great service. Certainly recommend them to others… Read Full Review

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“good staff ”

Written on: 13/07/2016

staff were helpful over the phone and on email. replied quickly/ acted to fix my problems v quickly. polite, well mannered… Read Full Review

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“Reservatons”

Written on: 11/07/2016 by raygab (1 review written)

She has been remarkably efficient to our flight and accommodation requests. We have been offered various alternatives to optimize costs prior to our choice been made. … Read Full Review

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“Nimmi Star”

Written on: 07/07/2016 by pvKincaid213 (1 review written)

absolutely brilliant service, listened to my needs and fulfilled them at the highest standard. Great customer service… Read Full Review

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“I contacted Carlton Leisure to book flights for 17...”

Written on: 06/07/2016

I contacted Carlton Leisure to book flights for 17 people from various locations in Europe, with the final destination Japan, with all 17 arriving into Japan on the same flight. We agreed on a hub airport and successfully secured flights. I have to say the person at Carlton Leisure was very helpful and supportive, in the challenge. I am delighted to give a very complimentary review for her customer service, patience and commitment to meeting our rather challenging needs. Well done & Thank You… Read Full Review

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“Service with commitment”

Written on: 05/07/2016 by 384Jones (1 review written)

It turned out that the previous night Air India had decided to cancel my flight from London to Delhi due to "unavailability of aircraft". I was very impressed with the team member at carlton Leisure for the commitment and ownership to ensure that I was taken care. All went well, thank you! Like all SMEs, there is opportunity for overall improvement, so all the best with it… Read Full Review

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“Great customer service”

Written on: 05/07/2016 by LindaMS (1 review written)

I have been very impressed with the service I have had dealing with Carlton Leisure. Not only did they offer the best prices for flights to Australia. The customer service provided by Josh has been excellent… Read Full Review

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“Nick and Angela, thank you !!”

Written on: 04/07/2016 by Kearns392 (1 review written)

Thank you very much to both advisers, you were very helpful and patient. I made a booking to go to Mexico over the phone, and all I can say is that both of them they helped me and reassured me with all the doubts I had, respected what they offered me from the first day, correspondence to follow up. Thanks for your support !! … Read Full Review

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“HOLIDAY NAPLES ITALY”

Written on: 05/05/2016 by 455Smith (1 review written)

Carlton Leisure booked our return flight to Naples, Italy and checked in our luggage for both outward and inward flights after I emailed them copy of our passports. They also arranged a pick up from Airport to our Hotel and from our Hotel to the airport. The location of The Royal Continental Hotel was just idyllic on the sea promenade with a view of a Castle and walking distance from all the restaurants. Carlton Leisure also booked our excursions. Walking tour of Naples, Boat tour to island of… Read Full Review

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“So far so good. ”

Written on: 27/04/2016 by Howebe98 (1 review written)

I can tell that after reading all that negative reviews I was very anxious but so far so good. After 24 hours I made my booking I had received my e- ticket, checked with the airline and everything is ok. Had no problems whatsoever… Read Full Review

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“i had a very complicated flights schedule and she was...”

Written on: 16/04/2016

i had a very complicated flights schedule and she was amazing with her customer service. they probably need more people like her… Read Full Review

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“Do not book with Carlton Leisure”

Written on: 12/04/2016 by natstar12uk (1 review written)

I booked flights to Canada in July 2015 to travel in May 2016. After several phone calls, in January 2016 they told me the flights had been cancelled and we would be given a refund. We checked with the airline, the flights had not been cancelled. Carlton Leisure then told us that we had to pay them more money to get the flights we wanted or we could have a refund. They basically advertise the flights at too cheap a price and then ask for more money nearer the time. The refund takes 12 weeks to… Read Full Review

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“Very helpful at every stage ,polite,good customer...”

Written on: 03/04/2016 by Chadalavadah (1 review written)

She is very helpful person and has all good manners to work in a business sector.She did not rush at all and gave me all information at every stage.I am very happy to rebook tickets in future. I wish her good luck . No neative remarks to mention… Read Full Review

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“Excellent service and prices”

Written on: 17/03/2016 by Johnson419 (1 review written)

I have been using Carlton Leisure for the last 5 years and I can't speak highly enough of their staff'. The person I deal with has always looked for the best possible tickets for me and my family members. We have had wonderful holidays at reasonable prices. Highly recommended, great company to book holidays and business trips… Read Full Review

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