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Latest Reviews

“patient and calm ”

Written on: 14/07/2015 by ujHouston227 (1 review written)

Just booked a flight online and we spelt a name wrong so we called them to change it and they picked up straight away also was very calm and patient and went over all thee confirmation with me… Read Full Review

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“Cancellation? It will cost you dearly”

Written on: 01/06/2015 by gregpe (1 review written)

Just a quick warning to any future Carlton leisure clients. If you ever need to cancel your ticket this is what happens. Mind you, the reason of my cancellation was a medical emergency; I am a physician and had a separate certificate from a fellow colleague: Carlton leisure will first take 200 GBP of your ticket in 'cancellation fees', and later 'forget' to refund you despite their 90 days waiting period. Three months down the line it will take you a number of emails, reminders and threats… Read Full Review

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“Excellent Service”

Written on: 20/05/2015 by jstreak15 (1 review written)

I had the pleasure of dealing with Carlton Leisure again, after having booked a flight ticket from the UK back to Malaysia a year ago. On this occasion, planning and booking a flight went fairly smoothly, as the agent who was in charge of my booking was very experienced and able to accommodate my specific requests in terms of dates. Overall, it was a very pleasant experience. Why I am giving Carlton Leisure only 4* on this occasion is due to a small hiccup right after I had made the online… Read Full Review

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“satisfied”

Written on: 30/03/2015 by misscoker (1 review written)

I booked with this company to fly to the gambia. Accidentally booked a different dat to what was initially planned. Had to call and got to speak to a lady. It was sorted in no time. She was very professional, very friendly and very parient. She made my day as i was in a state of devastation. … Read Full Review

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“Overcharged AVOID”

Written on: 05/03/2015 by Fredhill59 (1 review written)

This company overcharged by £108 I found out when I checked direct with the airline Cathy Pacific , when I phoned back Carlton Leisure of course they made every excuse but the truth, they just said that they would look into it but of course I am still waiting. Just check the prices with every other company before booking with these rip off merchants . Also once they have your money you have no chance of getting any refund. STAY AWAY… Read Full Review

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“Very Satisfied”

Written on: 11/02/2015 by Vaughanbk353 (1 review written)

I had made a booking but realised the moment i pressed confirm that i had made a mistake on one of the flights. Most of these sites dont let you make the changes and leave you with what you have originally booked, but with hope in my hand i called up the agent. I spoke to a lovely lady who looked after the problem and within a few minutes the change was made (with a small fee - but i put it down to stupidity on my part). Confirmation was instant and the booking was now what i had originally… Read Full Review

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“Excellent”

Written on: 27/01/2015 by Bertie217 (1 review written)

I've just booked flights for 4 adults an 1 child flying from Manchester to Bangkok return, I did it on the internet on a Sunday evening and got electronic confirmation more or less straight away with all the correct details...or so I thought. The infant should have been entered as Miss and I had put her in as Master. I phoned Carlton Leisure on the Monday and spoke to a lady who said she would contact the airline and call me back, she called back within an hour and said it could be changed free… Read Full Review

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“simply the best !”

Written on: 20/01/2015 by Hastingsfv250 (1 review written)

why bother writing bad reviews? this companys customer service is excellent I had a family bereavement and needed to get back to the uk from Thailand asap went to great measures to accommodate me keep up the good work !!… Read Full Review

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“WORST COMPANY EVER PLEASE AVIOD!!!”

Written on: 14/01/2015 by Viviana236 (1 review written)

Carlton lesuire are one the worst company I have dealt with. Booked my ticket with them paid immediately had to wait 24 hours for the tickets to be issued and that to calling ten times. The staff are so rude unprofessional and will cut you off. PLEASE avoid I'm lucky I have got my tickets.They are not even an ABTA member which means that you won't be able to recover any money unless they are willing to issue you with a refund. … Read Full Review

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“Thanks ”

Written on: 24/11/2014 by TDDBROWN (1 review written)

Booking flights for a trip with a charity I forgot one member of the group was returning later, realised quite quickly and they could not have been more helpful in resolving the issue. Found them through SkyScanner but checked to book direct with Virgin who were vastly more expensive for the same flight… Read Full Review

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“Flight to Australia”

Written on: 13/11/2014 by Holloway348 (1 review written)

Excellent price and direct flights to and from Australia.Sadly I got a date wrong and had to pay a amendment fee of £50 despite ringing up within the hour of the email. The lady at the Head Office was very patient but my computer had trouble talking to their one for emails. With the help of a phone call it was sorted eventually. I await my etickets. … Read Full Review

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“Book with Carlton!!!”

Written on: 11/11/2014 by Sheiladidi (1 review written)

Very quick and helpful service when I booked to fly to Kathmandu. It's a shame I cannot mention the staff member who dealt with me, as he was very helpful indeed… Read Full Review

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“Money grabbers !”

Written on: 10/11/2014 by Fefa01 (1 review written)

Absolutely awful company with rubbish customer services. Having paid £1,400 for flights to Bali for May 2015 I found out a few weeks later I was pregnant. This would mean I would be 35 weeks pregnant at the time of the 23 hour flight to a 30 degree humid country. I emailed a few times asking for careful consideration of my case and please could I cancel or change names on tickets. Both options were refused and a meer £210 tax refund was offered. I had given 7 months notice, surely they… Read Full Review

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“Excellent!”

Written on: 17/10/2014 by mauricio.oliveira.566148 (1 review written)

I booked a flight to Brazil but I have made a confusion with the date of the flight. So I had to cancel it. I sent an email to the advisor, who was very helpful and cancelled my booking without problems… Read Full Review

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“Very Promt E-Ticket release”

Written on: 13/10/2014 by Charityc197 (1 review written)

The adviser from Carlton Leisure was very efficient at issueing my ticket (within a few hours of the online order) and the price was lower than I had previously paid and no hidden extras when I paid with my debit card. I travel 15-20 long haul flights a year and this company is the cheapest/ best service I have experienced. Well done keep up the good work! I have read poor reviews about this company but on the whole those are from people who have made mistakes/ needed to change the booking… Read Full Review

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“Disappointing”

Written on: 23/09/2014 by feenon.omela (1 review written)

After using Carlton leisure on two previous occasions I decided to use these people again and it was the biggest mistake I have ever made! I booked a Jet airways flight from London Heathrow to Colombo and I had accidentally booked the wrong flight (one with a 24 hour layover) from Bombay to Colombo. I phoned Carlton within minutes of booking the flight hoping I would be able to change it, However, I was told that they will have to charge me an additional £95 just to switch flights! What a… Read Full Review

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“Vince at Carlton Leisure was a lifesaver! ”

Written on: 13/09/2014 by mashhud1 (1 review written)

Thank you so much for helping me in my time of need Vince. You changed my itinerary without any charge. Thank you Vince… Read Full Review

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“EXCELLENT SERVICE”

Written on: 16/08/2014 by AnyaMacLean30 (1 review written)

They changed my booking due to the cancellation of my flight with Egyptair. I dealt with an advisor who was very helpful and guided me through the process. The whole process was trouble free and efficiently handled. The only downside was the admin fee for the change which was outside my control and I felt that to lose £150 on our two tickets was excessive as they had surely received a commission on the initial and new sale. I would recommend this company to anyone for efficiency and honesty… Read Full Review

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“Excellent service”

Written on: 11/08/2014 by Eastonu39 (1 review written)

The team at Carlton Leisure were excellent at sorting out the error that i made not checking my flight details. The advisor from the online team dealt with the problem promptly and efficiently. Very pleased with the service they provided and the prices are good too… Read Full Review

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“Excellent company”

Written on: 10/08/2014 by 1RosemeriTavares (2 reviews written)

The best service I've ever had! The advisor kindly changed my booking helping me with everything. I highly recommend this company Rosemeri Tavares… Read Full Review

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