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Latest Reviews

“Brilliant!”

Written on: 20/06/2014 by SJGill (1 review written)

I spoke to an advisor who was extremely helpful in finding alternative flights with shorter stop over times. The booking was very easy and she answered every question I had. I was a bit dubious about using Carlton Leisure as I normally book through the airlines but Carlton Leisure gave very good value for money and with 2 hours of paying I had my e-ticket confirmation and Qatar Airlines verified my tickets as well. I would recommend Carlton Leisure to anyone who asked and will probably use… Read Full Review

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“Customer Services”

Written on: 02/05/2014 by Bluemoon1965 (1 review written)

I booked a flight today and through my own mistake booked the wrong date back.I phoned Carlton Leisure and was lucky enough to get through to a man.What a help this man was.I am not computer literate but he talked me through everything I had to do.I work in customer care and your a star.10/10… Read Full Review

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“Cancelled my flight!”

Written on: 28/04/2014 by Williamsir322 (1 review written)

We had three flights planned through Carlton Leisure. They wrote asking for documentation which we provided.. this was a couple of months prior to flying. They got the drivers license and passports, however, they took it upon themselves to cancel the reservation because they wanted a photocopy of my credit card as well. Instead of just asking for it, they cancelled and said to rebook, by this time... fares went up $1,000.00.. yes $1000.00. Worst customer care.. they told me they wouldn't… Read Full Review

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“very efficient service”

Written on: 10/01/2014 by Paramanantham (1 review written)

Very friendly staff. Very helpful with ticket booking. Ticket prices are the lowest. Quick to answer the telephone. Very good communication. Email contact with every step of booking the ticket. Even helped with booking seat numbers. When seats were not available the member of staff tried his best to find the next best deal. Thanks… Read Full Review

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“GREAT”

Written on: 25/11/2013

EXCELLENT CUSTOMER SERVICE AND HELPFULL STAFF. THE TRAVEL AGENT TOOK A GOOD TIME TO FIND ME THE BEST DEAL AVAILABLE TO MY REQUESTS. MUST DEFINITLY COME BACK SOON TO USE YOUR SEVICES… Read Full Review

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“ nice and kind service”

Written on: 17/11/2013 by aravinda001 (1 review written)

very nice and kind service from Jazz. thank you. -Aravinda… Read Full Review

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“one of your staff tried to get £40.00 from me by...”

Written on: 11/11/2013 by bericoa. (1 review written)

one of your staff tried to get £40.00 from me by E-mailing me and telling me that the airline has cancelled my return flight and i should cancel the whole trip altogether to get my flight fares back but i will have to pay £40.00 administration fee which will be deducted from my refund fares money.This staff of yours continued to send me E-mails to cancel my flight.I contacted the airline and they stated that my flight time has changed and NOT cancelled and i went and returned from my… Read Full Review

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Aroush2's Response to bericoa.'s Review

Written on: 15/04/2014

Hi I have booked on this website very worried as heard bad reviews don't know what to do so maybe I should contact airline too to confirm tickets can Carlton leisure cancel flights on your behalf

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“AVOID”

Written on: 30/10/2013

Avoid other agent are much cheaper than Carlton Leisure. Verry poor service… Read Full Review

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“Sri Lanka and Maldives group holiday”

Written on: 28/10/2013

A group of 8 of us wanted to tour Sri Lanka and then have a few days on the beach. We agreed on an itinerary and then a number of us started looking for the best deal. Carlton Leisure (we dealt with Pasindu) came out best in terms of local knowledge, recommendations and overall service and price. One of the options offered was to swap the beach stay in SL to one in the Maldives. We had originally considered this but price had been an issue. However Carlton came up with a very attractive… Read Full Review

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“Wrong dates”

Written on: 15/10/2013

The advisor sorted out our problems… Read Full Review

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“Avoid”

Written on: 12/10/2013

Avoid!!! I bought plane tickets through carltonleisure. a couple of weeks before departure the airline cancelled my flight, I asked cartlonleisure to request a replacement flight to the airline on the same date, they replied to me that I could fly a few days later or earlier than initially scheduled and that if I was not happy with that, I could only get a refund of the tickets within 8 to 10 weeks minus agent fees (£40 per ticket). I called the airline directly who put me on a replacement… Read Full Review

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Elfrida17's Comment

Written on: 27/06/2014

I had a similar experience some days ago I booked a flight to Nigeria from Aberdeen. I missed my flight because carltonleisure did not have enough time interval between flights from Aberdeen to Heathrow and thereafter to Nigeria. I called their customer service for a rebook which could only be dine by this agent and in 10minutes, they asked me to hold on for some minutes. I kept calling them back in every half an hour and they kept asking me this silly question "madam who did you speak with earlier" it was frustruating because none of them stated their names which is not professional at all. They kept asking me to wait making me sleep over at the airport for days until I made up my mind to buy a new plane ticket which I did spending so much money and time. I regret booking with them

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“BUINESS CLASS TICKETS”

Written on: 19/09/2013

Purchased 2 x return London - Brisbane business class flights from Carlton Leisure leaving UK in late December 2013 and returning in late March 2014. A pleasure to deal with this company. Every issue was dealt with quickly efficiently and without any complaint. Great price and overall a great deal. I recommend Carlton Leisure for airline tickets… Read Full Review

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“Carlton Leisure booking system "technically" flawed”

Written on: 15/09/2013 by paulbat (2 reviews written)

Planning a trip to Sri Lanka with four friends , I found the Travelsor & Carlton Leisure websites very helpful for planning flights . Clearly set out pages well designed and all links functional, and consistently offering the best prices . When we had all agreed on a flight and we all independently tried to book the flights via the Travelsor , Skynet , or Carlton Leisure web pages - over a 24 hour period - constantly making repeated attempts - we were all unable to complete bookings due to… Read Full Review

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Frekwentflyer's Response to paulbat's Review

Written on: 09/10/2013

Thanks for this. I will be cautious next time.

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“Consistently impress”

Written on: 14/09/2013 by JDBC (1 review written)

Actual score 4.75 I have used Carlton Leisure for a few years now, for both single destination return flights and multi-city flights. Every time I use them they have provided either the lowest or as near-as-damn-it-lowest fares. What is more - when I make an error they swiftly and efficiently get it sorted (but always double-check the dates/times of flights). What is more I DO recommend them... JDBC … Read Full Review

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“Cheapest I could find”

Written on: 07/09/2013 by rchalkuk (1 review written)

So i was trying to buy 2 return tickets to Teresina (Brazil) for months, checking the Tap and Tam websites for the cheapest price, preferably through Fortaleza (around £2300). I then started to check LastMinute.com which i found tickets for around £2000. I came across Carlton Leisure through google and wasn't sure if it was a scam website, but it had the best price at £1780. After checking reviews on this website, i decided to buy the tickets, but thought i'd phone Carlton Leisure first… Read Full Review

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“Great Service”

Written on: 06/09/2013

I have used Abhi at Carlton Leisure on several occasions for my flgihts to Zanzibar. He has always got the best price around for the flights. But its his service which stands out. Sorting out accommodation for my wife and daugther so seamlessly. This time he sorted out any requests that I had. Its a pleasure to use Abhi and Carlton Leisure and look forward to using them again… Read Full Review

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“Saved over £150 Pounds. Great Customer Service”

Written on: 02/09/2013 by DEOT (1 review written)

I booked a flight to the Caribbean. By booking with Carlton Leisure I saved over £150 compared to booking direct with airline, which was amazing. The staff are very friendly, efficient and helpful. Two weeks before I was due to travel I had to change my travel dates. I was very impressed at how helpful, patient and quickly the advisor was able to confirm my new dates of travel. The service was really excellent. Many of my friends and family now use Carlton leisure, I highly recommend them… Read Full Review

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“Jazz was Good”

Written on: 28/08/2013 by Brar123 (1 review written)

Jazz was very polite,efficient and she gave 100 per cent service to me when I rang to enquire about flight prices to Thailand and India . Once the flight price was agreed she made sure everything went smoothly with the payment and kept in touch with me by 'phone and e-mail all along the process. Thank you Jazz - you are a credit to the company and I would certainly ask for her again when I have to book another flight. Mr Brar… Read Full Review

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“Excellent customer service much better than FlightCentre”

Written on: 28/08/2013 by Sobia.Ahmed (1 review written)

Having booked & paid for my flights to Brazil flightcentre made a mistake return flights to London city airport instead of heathrow would only change them if I paid another £700 for THEIR mistake! Called Carlton Leisure explained my situation (waiting for refund from flight centre can't pay for new ticket) they happily reserved my tickets until the allocated day at the original price, even though the same flights were now an extra £200. Fantastic Customer service Josh was amazing very… Read Full Review

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“BEST LONDON TRAVEL AGENT!”

Written on: 28/08/2013

London 2013 I came across this GREAT travel agent online earlier in 2013 and have used it many times! Especially in London and on the internet these days you are so over loaded with so much choice when booking travel...it can get confusing and certainly take lots of time to book flights and holidays. Once I came across an agent  who works for @Carlton Leisure, I haven’t looked back! He is consistently helpful, always offering me the best deals on many flights internationally and… Read Full Review

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