Written on: 12/10/2013
Avoid!!! I bought plane tickets through carltonleisure. a couple of weeks before departure the airline cancelled my flight, I asked cartlonleisure to request a replacement flight to the airline on the same date, they replied to me that I could fly a few days later or earlier than initially scheduled and that if I was not happy with that, I could only get a refund of the tickets within 8 to 10 weeks minus agent fees (£40 per ticket).
I called the airline directly who put me on a replacement flight on my initial date of travel.
Bad customer service, lack of professionalism. Will never book through carltonleisure again.
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Written by jamesmacc