Written on: 23/07/2013
I can't just imagine this.I booked a non refundable ticket to Medina for my Aunty with Carlton Leisure and unfortunately she didn't get her visa.I rang Carlton Leisure to explain the situation after we had lost hope of loosing the whole money.A very big thank to staff, the person we dealt with is very helpful.She spoke to her Manager and they promised to return part of the money to me.Still expecting though..Thumbs up!!!!!!Highly recommended for their excellent human relation and customers service.Intact I have made up my mind that each time I need to travel will always use Carlton Leisure......I enjoy your service Keep it up.
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