Written on: 22/09/2013
It all started with me booking online a hotel in Maldives via CKBTravel.com. One of the worst decisions I made in my life. After I entered my credit card details and clicked 'book now' they sent me an email saying that the travel voucher will come in the next e-mail. That did not happen. I tried calling their '24/7' hotline and got through in another half an hour after first attempt. The guy on the other hand told me not to worry about anything and that my hotel is booked from the allotment (whatever that is supposed to mean) and right then I understood that I haven't given him the reference number. Okay, I admit, I might have been their only customer in a while so confusion was not possible, but the guy told me that right now I cannot check by the reference number (reason unknown). The whole interaction left a quite fishy impression on me, and boy I was right. The next day they sent me the travel voucher along with the note that they charged 20% of the stay (not mentioned on their website) and that's it, I am all set. Of course I had my doubt and I called the hotel right away. Guess what they have never heard about the booking. For several days I was trying to find the ends of this plot with the hotel, tour operator and CKBtravel.com staff. As I expected the next day I got an e-mail from the tour operator, saying that the hotel is fully booked and my reservation is canceled!!! I should mention that CKBTravel.com representative, Yaman, was very friendly and tried to help as much as he could, but, at the end nothing happened. They just offered to put me in some very-very bad hotels instead, with no additional charge!!! Really??? The offers were a joke. So this is how they work they have a nice hotel on their website, and they let you book it only to tell you later that that one is not available any longer and you have to stay somewhere else. AVOID.. AVOID... AVOID..
To all who come across CKBtravel.com make no mistake about it. This is not a booking.com or agoda.com or that sort of a thing. They have outdated information on their website and charge you for stuff that does not even exist.
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Written by suzykramer