Written on: 14/12/2013
I had never heard of Broadway Travel before they sent me an email.
I telephoned them to make sure the package holiday was exactly what I wanted as I had never booked a package before.
This is where the problem started I was mislead on baggage from the start, it was not all free as told we had to pay for holdall luggage extra.
Secondly we never received all the paperwork, or correct details of the hotel.
I had to keep emailing them a calling was too expensive as premium tel. no.
Nothing was really sorted until we contacted Abta, then we were still missing details of the hotel's tel. details up until the week we travelled.
We spoke to other travellers who aslo seem to have similar problems with paperwork.
We asked if the hotel had a shuttle service from the hotel we ere told no, the other travellers were offered alternative travel which we were not.
The holiday turend out ok, the hotel we very good 4 star accommodation and would recommend it to any one going to Rome.
As for Broadway Travel, never, never, never.
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