After sales terrible! Be very careful, or just AVOID!

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Guest's review of Broadway Travel www.broadwaytravel.com

★☆☆☆☆

“After sales terrible! Be very careful, or just AVOID!”

Written on: 20/09/2013

When booking everything was fine. Then Broadway Travel showed their true colours. We had asked to book 3 check-in bags 1 per couple.(6 people 3 couples) But they booked 3 bags to just one person, so Monarch policy only allow max 20kg per person even if you book 3 bags for that person. Then we paid extra for allocated seating and more room. They changed the seats on the outward flights without notice. When we tried to resolve the matter, they just wouldn't listen. We ended up paying over £100 more!!! NOT RELIABLE AT ALL. I WOULD AVOID BROADWAY TRAVEL

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Jockshep's Comment

Written on: 28/09/2013

Wholeheartedly agree with this review. BEWARE. JUST AVOID THEM.

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Broadwaytravel's Comment

Written on: 07/11/2013

Sorry for the delay in replying to this. I am sorry that your experience was not a satisfactory one. Without the full booking details it is very hard to comment on your specific case. If you can supply me with the booking reference number we can respond accordingly.

Many thanks,

Broadway Travel

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