STILL WAITING!

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Guest's review of Broadway Travel www.broadwaytravel.com

★☆☆☆☆

“STILL WAITING!”

Written on: 10/01/2012

Still waiting for a refund from Broadway Travel almost 2 years after Kiss Flights went bust. Im guessing judjing by the fact that many people have had refunds from other travel agents that for some reason someone is with holding OUR money.
Cant quite believe the "bargain deals" e-mails we are still recieving from this company despite the fact they still owe us almost £1000.
I do not have a possitive word to say about this company, ATOL protected means nothing!BE WARNED, i will never use them again and certainly not recomend them to anyone i know! Shocking so called service!

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Broadwaytravel's Comment

Written on: 26/01/2012

Hi,

In terms of your comments I totally appreciate your frustration on having to wait for the process to be complete. Unfortunately this is totally out of our control and is being processed by the CAA with the administrators. We are aware that 95% of the bookings which were affected by the Kiss Flights downfall which obviously unfortunately means you are one of the 5% still to be resolved. The CAA will settle ASAP and without us being fully bonded you would not be looking at any funds back. In terms of "bargain deals" if you do not wish to recieve these you can unsubscribe but this is a very popular service and generates a lot of highly happy customers who enjoy their break away. I hope the CAA resolve your claim and you are refunded accordingly in the near future but just to reiterate we are not holding your money and the process is out of our control.

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