truly satisfying experience

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mallu's review of Broadway Travel www.broadwaytravel.com

★★★★★

“truly satisfying experience”

Written on: 26/12/2011 by mallu (1 review written)

After having read the reviews on this site about the operator, I was really sceptical about booking with them. But the agent (simon) was very helpful over the phone, so i decided to book it & I do not regret it. good value for money, gave me different options to choose from & mind you, mine was a last minute booking.

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Guest's Response to mallu's Review

Written on: 04/01/2012

Broadway is glad you enjoyed your holiday, 1000's of passengers experience the same positive experience and enjoy wonderful value for money deals through us year on year. There are not many travel companies still in operation after 60 years! Unfortunately occassionally there will be issues that is a fact and as the Agent, Broadway Travel will do what ever it can to rectify any issues for our clients ASAP. We recieve thank you e-mails on a regular basis expressing thanks to Broadway for their service but unfortunately negative feedback is more popular feedback which is submitted on certain sites.... We do not generate false feedback like certain compaines and from now on will be asking our clients to post reviews where ever possible. We will also look to post responses to negative reviews posted.

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