Written on: 13/05/2014 by DaveSp (1 review written)
Using the Daily Mail Rewards Promotion I booked a short break with Breakfree Holidays at a Park resort Holiday Park. Unfortunately I booked the wrong dates and as soon as I realised this, approximately 20 mins later, I emailed Breakfree to see if I could change the booking details. WHAT - No chance!! I made the fatal mistake of not reading their Terms and Conditions before completing the booking and paying for my break. As far as they were concerned that was that, I either went on the date I had booked or I forfitted the break and my money, all of it. To me their customer service approach is, "the answer is NO, what's the question".
I decided to phone them thinking they couldn't be that rigid and Possibly if I paid some kind of admin fee I could get some satisfaction, but just like the iron lady there was no room for manouvre. I had ticked that I had read the T&C's so I had lost my money and that was that.
Finally I contacted Park Resorts, the company who were actually providing my break,and thank goodness they did agree to change my booking dates for a reasonable admin charge so my money is not totally lost.
Feeling that I needed to let other prospective Breakfree customers know about my experience I posted a message on their Facebook site, not really the done thing but I was very annoyed, anyhow it did spark a response from someone who was very appologetic and suggested That if I contacted them personally with full details they would look into the matter and get back to me. Well I fell for that one as well, yes you've guessed it, I'm still waiting. Typical. So be warned, if you are booking a holiday/short break with this company don't make any mistakes with your booking cos they are only there to take your money, not to help you.
As rated by our community of reviewers
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