Avoid this website & be careful

I made a booking with this website, it was cheap but a few days later they took the money from my account and I received an email saying your booking is cancelled due to technical difficulties (They agreed its their website fault). They suggested me to call a number which asks for your credit card details and charges you 5-6 Euros per minute to talk to an operator in India who is barely understandable and frustrating like a frigging thought parrot.
- Wasted money calling them
-Got my confirmed booking cancelled
-Money still not refunded after 1 week
-They dont have managers to speak to
-Staff are unavailable and rude
-They lie in a million way to avoid talking to you and to end your call
-No main point of contact - operators dont tell you their name or etc
-Emails not responded
Im still unsure if I can get my 2000 dollar money back, its been 7 days and they said it can take up to 30 working days. This is illegal under Australian laws but they are not based in Australia.
Operators I dealt with: Timea Nagy,Moufida MAZNI,Bianca Toth
They all lied to me in several ways which I later found out they only tried to hang up on me on the phone.