Written on: 21/05/2013 by corb06 (1 review written)
Big warning on this company. I was searching for cheap tickets to Barcelona and BravoFly came out top of the list with the search engine.
However during booking I had to add 60 euro for two luggage. Ok fine!
So total price for tickets and luggage came up to 658 euro, still pretty low compared to other companies I thought. So I booked and paid.
Then to my shock when I looked at my bank statement, BravoFly has taken 750 Euro from my account!!!
I called customer service, which was probably the worst service I have ever experienced. All she could say was email administration for reciept.
It seem that BravoFly takes out a secret credit card charge of about 25-30 euro for each ticket and each direction. That would be 25*4 in this case. 100 euro for paying the tickets! What a joke!!
I am filing a Police report on this company, this is outragous.
BTW, I wrote a email to administration and told them to send refund of 100 euro to my credit card, but all they wrote was: "We are happy to send you the recipt. "
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