No room even with confirmation #

Booking.com - www.booking.com
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Branoli's review of Booking.com - www.booking.com

“No room even with confirmation #”

★☆☆☆☆

written by Branoli on 28/01/2017

On November 15, 2016 we made a reservation for the Super 8 in Lewistown MT for January 27th. Upon arrival at the motel we were shocked to find that they didn't have a reservation for us even though I had the confirmation with the confirmation number on my phone. The desk clerk called Booking.com and was told that they had tried to send the reservation several times and it didn't go through so they tried to e-mail it and that didn't go through either so apparently they just dropped it. We were fortunate that the motel had 2 rooms left so we were able to get a room. I would recommend anyone booking a room through booking.com contact the motel reserved to be sure they actually have a room reserved. We were lucky as there was an event going on so rooms were limited. It wasn't like we could turn around and drive back home.

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