Misleading Hotel Information & Photo

Booking.com - www.booking.com
★★★★☆
4.2
From 10478 reviews
84.0% of users recommend this

erdemprekic's review of Booking.com - www.booking.com

“Misleading Hotel Information and Photo”

★☆☆☆☆

written by erdemprekic on 26/10/2016

I had to run away from the hotel that I booked through boooking.com in Athens and cancel the booking immediately since it was insecure and the photos and review shown in booking.com was misleading. I informed booking.com about the issue and asked for refund. Booking.com recommended to pay back only 10% of the fee (after 40 days). I also informed them that The rating of the hotel was 9.2 in early September when I made the booking and now only after 40 days it is 6.6.

It seems that getting another answer will take 40 days. I definitely would recommend considering other more reliable emerging booking sites since booking.com seems not to care about its customers (I had a similar experience with airbnb in the past where they not only returned the whole money but also gave 50EUR credit for the inconvenience they caused - what a difference).

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