Very poor customer service

Booking.com - www.booking.com
★★★★☆
4.2
84.0% of users recommend this

NTweedale's review of Booking.com - www.booking.com

“Very poor customer service”

★☆☆☆☆

written by NTweedale on 11/02/2016

Booking.com have a deep-rooted lack of customer care and do not take any responsibility for the bookings made through their website. After 3 months I am still waiting for a response to my letters to their CEO. Think twice before using them - web search "Booking.com complaints" for tales of woe in abundance.

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