They give to hotels your cards! Its not the safest way!

Almost always disappointed with this website! The main negative point is that when you book a hotel with them they give your card details directly to the hotel. So they have it printed at the hotel in their files. It's not the safest way. Hotel can do with your card whatever they will want, and then to solve the problem you have to live the hell! Exactly this situation happened to me now. And probably is the last time I book anything with that site. There are other sites that don't give your card details to hotels, so if problem happens, it is more easy to solve it. With booking you will solve it forever. Getting mails from their employees that write like robots, but not humans and only ask and ask more and more details.

I booked a hotel in China, Shanghai. Reservation was non-refundable. So they charged my card, that is ok. BUT that's not all. They also blocked the same amount of money on my account. Price was 280 Euros approx. So, they took 280 and MORE 280 they just blocked. A booking.com employee was explaining that they first block money and then they charge from this block. So he said me to wait couple days. I was waiting for more than a week, nothing was unblocked. Totally it is 10 days, I have 280 euros just blocked on my account that I can't use.

Booking now wants from me million documents, my account balance. I sent it. BUT it's not enough! It must be in currency of the hotel. But how???? I have czech crowns and I was charged in czech crowns too. So I think I will long have this money blocked still..... Thanks to booking.com!!! The customer service is very bad there. An employee of booking com just hanged up the phone when I was emotionally complaining. How not to complaint???!!!! 300 Euros I have just blocked. What if it is all money I have for living?! They don't care of customers' problems, they protect hotels! Remember it, never book with them!!!

Tip for consumers: use another websites if you don't want hotels to play with your card. And if you want to save time from solving problems and sending booking documents that you hardly can get to prove that you are not the idiot! I will write on every single website this review!!!