Park & Suites Hotel Divonne les Bains - DIRTY !!

We recently stayed in this hotel for 7 days/6 nights. Despite their recent policy stated in small print at the bottom of the booking and only available once booked, they DO NOT clean the rooms once a week for periods over 2 or 3 days. During our entire stay our room was not cleaned once! The sheets, towels and bathroom toiletries including toilet paper were never changed or supplied. In the past they at least provided a vacuum cleaner but even that wasn't available. Never in my entire life have I stayed in a so called hotel which didn't provide any cleaning!!! The towel warmer switch was broken,the dvd player didn't work and the taps were not functioning properly.
They also tried to sell us parking space (unnecessary since free street parking is available right in front of the hotel), late check out at a rate of Euro 5 per extra hour and luggage storage at 1.5 Euro. It wasn't clear whether this was per hour and per suitcase but considering the suitcases are just behind the reception desk and not under lock and key and constant supervision, I find this appalling. If they have problems delivering on basics like cleaning perhaps their 4 star rating should be reviewed. DIRT is not something most of us want from a hotel!