written by 383Riley on 30/09/2014
I have used "booking.com" so many time to book luxury hotels, thinking they have the best prices, but just passed my local travel agent to pick some brochures, and I asked the agent to price up the same hotel, and offered me the same room, same amount of nights for £600 cheaper than booking.com !!!
This local travel agent advised that they always beat booking.com and I believe them now. Thank you "Holiday Time", Brighton, UK - I will never book again with booking.com
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Booking.comteam's Comment
Written on: 30/09/2014
Hi there!
I'm happy to hear you were able to find a great deal for your upcoming holiday. Booking.com strives to offer the lowest rates available, which is why we offer a best price guarantee. In addition, Booking.com provides around the clock customer service and usually guests have the ability to cancel or modify their reservations any time they wish. I'm sorry to hear that our services didn't prove beneficial on this occasion but I hope you will consider using us in the future.
Regards, Kelly
Booking.com Customer Service
Beelageza's Comment
Written on: 01/10/2014
The only monthly is seeking hundreds of millions of euros in revenue.