MisadvertiseMent

Booking.com - www.booking.com
★★★★☆
4.2
From 10478 reviews
84.0% of users recommend this

Verydisappointedveryvery's review of Booking.com - www.booking.com

“MisadvertiseMent”

★★★☆☆

written by Verydisappointedveryvery on 20/09/2014

The place we booked was given 5 stars. I feel generous giving it 2 1/2 stars. It was clean and had a good location but we were given a room on the third floor and there was no elevator. My husband is 77 years old and I am almost 70. Nowhere were we warned that we would have to carry our suitcases up those flights of stairs. Who gives these hotels their ratings, for heanev's sake!!

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Booking.comteam's Response to Verydisappointedveryvery's Review

Written on: 22/09/2014

Hello there,

I am sorry to hear about the inconvenience this reservation has caused to you. Hotel ratings are based on the facilities/services each property offers. I would like to make sure this hotel is not advertising elevator if there is none, and make sure all the information is correct and updated if necessary, can you please provide me with your booking number to be able to do so?

Regards,
Lissa
Booking.com Customer Service Team

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