What you see is not what you get

Booking.com - www.booking.com
★★★★☆
4.2
84.0% of users recommend this

Guest's review of Booking.com - www.booking.com

“What you see is not what you get”

★☆☆☆☆

written by on 19/09/2014

From my recent experience:

- very bad customer service,
- actual hotels never looked as good as those in the photos,
- some descriptions may lack vital information, while others can contain wrong/ obsolete data,
- comments are sorted in such a way that it is difficult to view recent feedback first,
- some comments appear to be written/ translated by a machine,
- very tricky T&C's...

Booking.comteam's Comment

Written on: 19/09/2014

Hello there,

I am sorry to hear you feel this way and that you have had bad experiences while using Booking.com. I would like to address any concerns or complaints with you and the hotel directly. Would you please post any booking number I could assist you with?

Regards,
Lissa
Booking.com Customer Service Team

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