Useless

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MarlonWebster301's review of Booking.com - www.booking.com

★☆☆☆☆

“Useless”

Written on: 05/08/2014 by MarlonWebster301 (1 review written)

Room description on their site for City View Hotel, double for single occupancy, explicitly listed a bath (as well as shower). After being given a single room with no bath, and having receptionist try to persuade me that 'bath' meant 'toilet' got no joy from Booking.com except a 10% offer on a future stay at said hotel - as if I would use that hotel ever again! Complete contrast to travelstay.com who got another useless (I feel dishonest) hotel not to charge me.

Booking.comteam's Comment

Written on: 05/08/2014

Hi there,

Please accept my apologies for any inconvenience caused. May I have your reservation number? I would like to investigate this matter further.

Regards, Tal
Booking.com Customer Service Team

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