Useless

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MarlonWebster301's review of Booking.com - www.booking.com

★☆☆☆☆

“Useless”

Written on: 05/08/2014 by MarlonWebster301 (1 review written)

Room description on their site for City View Hotel, double for single occupancy, explicitly listed a bath (as well as shower). After being given a single room with no bath, and having receptionist try to persuade me that 'bath' meant 'toilet' got no joy from Booking.com except a 10% offer on a future stay at said hotel - as if I would use that hotel ever again! Complete contrast to travelstay.com who got another useless (I feel dishonest) hotel not to charge me.

Visit Mark Warner Holidays for Summer Sun 2017

Booking.comteam's Comment

Written on: 05/08/2014

Hi there,

Please accept my apologies for any inconvenience caused. May I have your reservation number? I would like to investigate this matter further.

Regards, Tal
Booking.com Customer Service Team

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Summer Sun 2017 - Mark Warner