rip off

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nicolarachbauer's review of Booking.com - www.booking.com

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“rip off”

Written on: 29/07/2014 by nicolarachbauer (1 review written)

Disgusting
I was sold an appartment by booking.com in Croatia, on arrival the appartment (box with a postage stamp window) was totally unsuitable for my family
My son was expected to sleep on a two seater couch, even though only 5ft tall we would need to be a dwarf to take a shower and although 3 days after we left it still says all appartments have a veranda or terrace, ours had only one window that the family would have to take turns to look through and neither a veranda or a terrace
We decided to leave and not stay but booming.com, we paid a deposit and understood that would be lost but have just learnt from booking.com the full ammount for the hiday will be taken from my bank account even though we did nothing wrong
Booking.com you should be ashamed
They ask what we would of liked to know before booking, my reply the truth

Booking.comteam's Response to nicolarachbauer's Review

Written on: 29/07/2014

Hello,

I am sorry to hear this. I would like to provide your feedback to the property as they are responsible for what is advertised on their website. Can you please post your booking number so that I can access your booking?

Regards, Andrea
Booking.com Customer Service Team.

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Nicolarachbauer's reply to Booking.comteam's Comment

Written on: 03/08/2014

764622201
I am totally disgusted at our treatment, I had my disabled son travelling with us, who has special needs and I thought I put a lot of research into our holiday home, on the webpage it says all appartments have verandas or terrasses, this was not true, when we spoke to the daughter of the owner of the house ( the owner was too busy shouting abuse at us from behind a door) we were to we could sit in the garden at night, ate they crazy to think I could leave a disabled child upstairs at the top of a house alone?
The sad thing is we ended up paying for a second appartment only to find you allowed the unsuitable appartment to have my bank details I am now 600 euro out of pocket, which is bad when you have a disabled child and we can not afford to loose that kind of money, not only that you helped to totally ruin any chance we had of having a relaxed holiday.
You say you are sorry but the only people to loose was me, my husband and my poor son.

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Booking.comteam's reply to Nicolarachbauer's Comment

Written on: 06/08/2014

Hi,

Thank you for providing this additional information. Please allow me some time to review your case, I will contact you as soon as I can by phone or e-mail.

Regards, Kelly
Booking.com Customer Service Team

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Nicolarachbauer's reply to Booking.comteam's Comment

Written on: 07/08/2014

I appreciate your help and understand we should loose the deposit but to have to pay the full amount is terrible.
If the Apartment was as expected we would have stayed there, we actually do not book something before hand to not stay there but it was totally unsuitable for our needs as a family.
I also am curious as the price of the Apartment as we made friends with another couple during our stay that was staying in a very simular apartment in size but they did have a veranda and they paid 350euro for the week, maybe why I believed it was what we were looking for as was quite expensive compared to others
When I think we eventually stayed in a two bedroom apartment,, lounge, kitchen , with airconditioning, wifi, washing machine, large veranda and closer to the beach all included for 570 euro

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