Written on: 23/06/2014 by Hewitt159 (1 review written)
I booked a room and when plans changed cancelled it and booked a different one. Of course they got the new booking, but didn't alert the hotel of the cancellation and I was charged for it. Bookings.com said the problem was between us and the hotel and they would not help. So, we are out $100. This company has thousands of negative reviews (I wish I'd checked before I booked) and horrible customer service.
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