Didn't acknowledge cancellation

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Hewitt159's review of Booking.com - www.booking.com

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“Didn't acknowledge cancellation”

Written on: 23/06/2014 by Hewitt159 (1 review written)

I booked a room and when plans changed cancelled it and booked a different one. Of course they got the new booking, but didn't alert the hotel of the cancellation and I was charged for it. Bookings.com said the problem was between us and the hotel and they would not help. So, we are out $100. This company has thousands of negative reviews (I wish I'd checked before I booked) and horrible customer service.

Booking.comteam's Comment

Written on: 23/06/2014

Hi there.
I'm sorry to hear this. Guests are responsible to inform us regarding cancellation plans in order to update the reservation status successfully. Could you please post your booking number so that I can investigate further?

Regards, Konstantina
Booking.com Customer Service Team

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