over booking with promise of difference to be paid.

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hzRobles337's review of Booking.com - www.booking.com

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“over booking with promise of difference to be paid.”

Written on: 20/06/2014 by hzRobles337 (1 review written)

i booked with booking.com and the place was overbooked and booking
.com promised to pay the difference after relocating us as it was
more expensive and was 10km from where we origanally booked.
they promise to pay the taxi.yet i still have not recieved anything
and am being ignored when i email.

Booking.comteam's Comment

Written on: 20/06/2014

Hello,

I'm sorry to hear about this. In case of an overbooking we tryto relocate you to the nearest and most convenient property nearby. Can you please provide your booking confirmation number so I can investigate your refund?

Regards,
Brian
Customer Service Team

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