Automatically resets date but not details

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AndrewFromUK's review of Booking.com - www.booking.com

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“Automatically resets date but not details”

Written on: 11/06/2014 by AndrewFromUK (1 review written)

Having searched for a last minute booking earlier in the day, we returned to this site and then booked. The website did a reset to the tomorrows date but not reset the location etc so it wasn't clear it does a partial reset. We booked and yes partially our fault for not rechecking all the details, but we were slightly tired the reset was not obvious as the location was still the same we did not expect it to reset the date. Though it claims free cancellation - this has to be done within 3 days. As this is a basic web coding error doing partial data resets, I don't know what other faults are hiding under the cover.

Booking.comteam's Response to AndrewFromUK's Review

Written on: 11/06/2014

Hello,

I am sorry to hear about this.

I would like to further look into this issue, Please provide me your booking number and I shall be in contact via email or phone, to further discuss this matter.

Regards,
Salvador
Booking.com Customer Service Team

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