BE CAREFULL

Booking.com - www.booking.com
★★★★☆
4.2
From 10478 reviews
84.0% of users recommend this

TravelerBOS's review of Booking.com - www.booking.com

“BE CAREFULL”

★☆☆☆☆

written by TravelerBOS on 24/05/2014

In spite of big print that says you can cancel your reservation, the small print says: you will be charged the full amount if you cancel. At least that's what just happened to me. I will never use this site again — it's deliberately misleading.

write a review

Booking.comteam's Response to TravelerBOS's Review

Written on: 24/05/2014

Hello,

I am sorry to hear about this.
Hotels that choose to advertise on Booking.com set the rate/policy of the rooms that are displayed, with many properties offering guests various options to select from. Often, this will include a pay when you stay, free cancellation (up to a date specified by the property) at the highest rate. Conversely, the same room type, book now/pay now, no cancellation/modification at a lower rate. These details are provided prior to booking under the the "conditions" column (with additional details provided in a pop up box when cursor is held over the blue "?"). If you would like to provide your booking number, I can contact the property to ask if they will authorize a free cancellation.

Regards,
Kristen
Booking.com Customer Service Team

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!