Do not bother hopeless

Booking.com - www.booking.com
★★★★☆
4.2
From 10478 reviews
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Guest's review of Booking.com - www.booking.com

“Do not bother hopeless”

★☆☆☆☆

written by on 21/04/2014

Nothing good to say about this company, will never use the Booking. Com again, you are better of phoning the hotel etc directly to ensure you are booked. On two occasions we thought we had rooms booked only to turn up to find there were no rooms in our name, such was the case this Easter Weekend complete nightmare having to find other accommodation.

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Booking.comteam's Comment

Written on: 21/04/2014

Hello,

I'm sorry to hear about what happened with both of your reservations. As soon as you confirmed your bookings, a confirmation with all of your details was sent to each hotel booked. I would like to help you and investigate what exactly happened, can you please post your booking numbers for me?

Regards,
Lissa
Booking.com Customer Service Team

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