Worst hotel ever

★★★★☆
4.4 / 5
89% of users recommend this

Cleaninggenies's review of Booking.com - www.booking.com

★☆☆☆☆

“Worst hotel ever”

Written on: 06/04/2014 by Cleaninggenies (1 review written)

I have never stopped in a worst hotel than the Queens Hotel in Gibraltar in all my life and I have travelled to many different countries.The hotel is noisy. It is like a race track outside and there is no double glazing. We had to buy ear plugs.It smells of mould and must and the decoration leaves a lot to be desired. bathroom is disgusting and the shower is not functional. The bathroom fittings are collectors items like my grandma had in her bathroom. We could not stand up to shower as the attachment doesn't work.There is one double power point which is not sufficient..You have to disconnect tv to charge your phone and use hair dryer.the lift sounds like it is going to break down. The breakfast was adequate but it was like being in Fawlty Towers!. The beans were cold and I felt like we were being rationed with butter etc.We booked 2 nights 5-6 th April and if I had not paid up front we would have left after one night. I am looking forward to going home for a good sleep. The only good thing was free parking!. When I booked on booking.com I was not aware that the hotel is being knocked down in the next few weeks

Booking.comteam's Response to Cleaninggenies's Review

Written on: 06/04/2014

Hello,

I am sorry to hear about this.
Hotels that choose to advertise on Booking.com provide the room description and details. To ensure guests have a clear vision of what the hotel is advertising, Booking.com also offers the hotels star rating (from an independent source), as well as Previous Guest Reviews. Booking.com customer service is available to assist guests anytime there is a problem with a room/hotel that is booked through Booking.com. I would like to look into this further for you, can you please provide me with your booking number?

Regards,
Kristen
Booking.com Customer Service Team

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Cleaninggenies's reply to Booking.comteam's Comment

Written on: 07/04/2014

Ref 505984500

This hotel is of inferior quality and is to be knocked down shortly which is a good indication of how bad it it

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Booking.comteam's reply to Cleaninggenies's Comment

Written on: 08/04/2014

Hello,

Thank you for providing me with your booking number. I will look in to this issue further and will contact you via phone or email.

Regards,
Salvador
Booking.com Customer Service Team

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