do not use!

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416Hooper's review of Booking.com - www.booking.com

★☆☆☆☆

“do not use!”

Written on: 06/03/2014 by 416Hooper (1 review written)

my daughter in law booked a room with free cancellation with booking.com. her husband fell ill and she tried to cancel. the hotel owner said sha could but to confirm it with booking.com. she was told she could not and to read the small print about free cancellation.
i have used the site a lot and always gone for the free cancellation option, usually costing more,but i will never use it again,this is just taking money under false pretences.

Booking.comteam's Comment

Written on: 06/03/2014

Hello,
I am sorry to hear about this. Can you please post your booking number for me so I can see if I can assist you with your problem?
Regards,
Brian
Booking.com Customer Service Team

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