Worst Site Ever!

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Guest's review of Booking.com - www.booking.com

★☆☆☆☆

“Worst Site Ever!”

Written on: 25/01/2014

I will never use Booking.com EVER again. After finding out that the hotel had better and cheaper packages than Booking.com I canceled my reservation after having it for only a couple days. The reservation date was over 6 months out, & they still charged me almost $100 in cancellation fees. Do not use Booking.

Booking.comteam's Comment

Written on: 29/01/2014

Hello,

I'm sorry to hear about this. The rates advertised on Booking.com are provided by hotels themselves as they are the ones who charge for the reservation, any deposit required, or cancellation penalty.
Booking.com has a Best Price Guarantee, if you find a better rate somewhere else you can always send this information and customer service will take a look at it. If it meets the requirements Booking.com could possibly match the lower rate.

Please provide me with your booking number if you would like me to take a look at your cancellation policy and to see if there is anything I can do for you.

Regards,
Lissa
Booking.com Customer Service Team

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