Use someone else!

★★★★☆
4.4 / 5
89% of users recommend this

Guest's review of Booking.com - www.booking.com

★☆☆☆☆

“Use someone else!”

Written on: 23/01/2014

After booking a hotel on Booking.com, I was able to find the exact room much cheaper. Even the hotel itself offered lower rates by making a phone call. I submitted the information to booking.com and got a generic "we'll investigate and get back to you" response. After several days I tried calling the customer service number and was told it was handled by a different department and they will call back within 5 days. I waited the five days and still received no response. I cancelled the reservation made through Booking.com and went elsewhere for the same room at a much better rate! I didn't feel comfortable entrusting my vacation plans to a website that offers such poor customer service.

Booking.comteam's Comment

Written on: 24/01/2014

Hi there,

I'm sorry to hear your frustration when using our services. Please post me your booking number to follow up your case. I hope I will find the most satisfactory solution to the problem.

Regards, Chloe
Booking.com Customer Service Team

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Toodisappointed's Comment

Written on: 24/01/2014

The booking number was 348210839. I have cancelled it and made other accommodations.

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Booking.comteam's Comment

Written on: 27/01/2014

Hello,

Thank you for your booking number. I will be in contact shortly via phone or email.

Regards, Andrea
Booking.com Customer Service Team

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Toodisappointed's Comment

Written on: 05/02/2014

Again, no customer service offered.

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