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markdentson's review of Booking.com - www.booking.com

★☆☆☆☆

“Not helpful”

Written on: 20/01/2014 by markdentson (2 reviews written)

I had a bad experience using booking. com
Made a mistake in the reservation, according to the companies policy I could change the reservation details withing 24 h, but never happened. I called and wrote them emails, but the were not willing to solve the problem. At the end had to buy another ticket and lost over 400 eur, beacuse of unhelful service. Terrible. I'll try to avoid them next time

Booking.comteam's Response to markdentson's Review

Written on: 20/01/2014

Hi there,
I apologize for your bad experience you had. Please be so kind to post me your booking number and I will do my best to fix the problem. You can alternatively send me an email.
Regards, Chloe
Booking.com Customer Service Team

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