very bad

★★★★☆
4.4 / 5
89.0% of users recommend this

Guest's review of Booking.com - www.booking.com

★☆☆☆☆

“very bad”

Written on: 14/01/2014

Very, very bad experience. Within two weeks, two canceled reservations. Each time the same answer.

Booking.comteam's Comment

Written on: 14/01/2014

Hi there,

I'm very sorry to hear about the two cancellations. As my colleagues already explained, this was an obvious error whereby the incorrect rates were loaded at an extremely low level. We appreciate your position and as such have offered you several favorable alternatives.

Regards, Andrej
Booking.com Customer Service Team

Reply to this comment
Report this review