No, no, those are liars

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Guest's review of Booking.com - www.booking.com

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“No, no, those are liars”

Written on: 14/01/2014

They've canceled a booked reservation (many of those) claiming that offers marked as "special offer" had wrong prices.

Booking.comteam's Comment

Written on: 14/01/2014

Hi there,

As we have communicated already, this was an obvious error whereby the incorrect rates were loaded at an extremely low level, which a customer may know and should understand this is not an accurate rate. We appreciate your position and as such have offered you several favorable alternatives.
We do trust that you will understand this and again apologize for the inconvenience.

Regards, Andrej
Booking.com Customer Service Team

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