Great service!

★★★★☆
4.4 / 5
88.8% of users recommend this

Guest's review of Booking.com - www.booking.com

★★★★★

“Great service!”

Written on: 13/01/2014

Booking.com helped me a lot when hotel in Rome was overbooked. I simply called to customer service and Booking.com forced Hotel to accept my reservation. Later I deicovered that hotel sold it to another guest as he was staying for a week not only for the weeked! fortunately Booking.com protected me from potentially ruined weekend. Thanks Booking.com! Great service!

Wasyli's Comment

Written on: 13/01/2014

you're lucky man

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Booking.comteam's Comment

Written on: 13/01/2014

Hello,

I am glad to hear that we were able to assist you and on behalf of the hotel I apologize once again for the inconvenience caused. Please contact me if you need anything else.

Regards,
Lissa
Booking.com Customer Service Team

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