canceled reservation

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Guest's review of Booking.com - www.booking.com

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“canceled reservation”

Written on: 13/01/2014

thank you for canceling my reservation, seems ppl are not importent. In past you were great, always on a ppl side. Now only supporting hotels.
Wondering if u would be able to cancel my reservation if I would ask? Don't thnk so... but when hotel wants to cancel mine you are first to do it

Booking.comteam's Comment

Written on: 13/01/2014


Hi there.

I'm very sorry to hear about the cancellation. As my colleagues already informed you, this was an obvious error whereby the incorrect rates were loaded at an extremely low level. I apologize once again for your trouble.

Regards, Konstantina
Booking.com Customer Service Team

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