First impressions good, last impression very bad

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Guest's review of Booking.com - www.booking.com

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“First impressions good, last impression very bad”

Written on: 13/01/2014

I have booked some hotel rooms using Booking.com seweral times and everything was OK. Then I booked another room in Kiev and after this i Found plane flight to this city. Unfortunately they cancelled my booking and now i have only my plane tickets. I have to book the room again, but for sure I will not us Booking.com again.

Booking.comteam's Comment

Written on: 13/01/2014

Hi there.

I'm sorry to hear this. Could you please post your booking number so that I can investigate further?


Regards, Konstantina
Booking.com Customer Service Team

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