Cancellation without my permission!

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Guest's review of Booking.com - www.booking.com

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“Cancellation without my permission!”

Written on: 13/01/2014

Right reservation in Berlin between 12-14/12/14 was cancelled, because IT WAS RIGHT! No more info, any help between hotel - booking - me. Customer Service -100! Bad way booking.com!

They cheated me!
My RIGHT reservation was canceled without any my agreement!

Booking.comteam's Comment

Written on: 13/01/2014


Hi there.

I'm very sorry to hear about the cancellation and the inconvenience caused by this. As my colleagues already explained, this was an obvious error whereby the incorrect rates were loaded at an extremely low level. I apologize once again for the inconvenience.

Regards, Konstantina
Booking.com Customer Service Team

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