They cancelled my reservation with no explanation

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Guest's review of Booking.com - www.booking.com

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“They cancelled my reservation with no explanation”

Written on: 13/01/2014

They cancelled my reservation because "the price was too low". It was a special offer so I don't understand why they cancelled. Don't plan your vacation with booking.com!!

Booking.comteam's Comment

Written on: 13/01/2014


Hi there.

I'm very sorry to hear about the cancellation. As my colleagues already explained, this was an obvious error whereby the incorrect rates were loaded at an extremely low level. I apologize once again for the inconvenience.

Regards, Konstantina

Booking.com Customer Service Team

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