You are going wrong way with your cancellation policy!

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Guest's review of Booking.com - www.booking.com

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“You are going wrong way with your cancellation policy!”

Written on: 13/01/2014

Dear booking, you should defend your clients, not hotels. Many years I wasn't afraid make reservations with you, now I'm afraid... Do not know day or hour when an e-mail comes to me.... "your booking was cancelled because of error". Yup, You took my money, I make preparation for travel and one day you wrote to me this word - cancelled...

Booking.comteam's Comment

Written on: 13/01/2014

Hi there.

I'm sorry you feel this way. Could you please provide your booking number
so that I can investigate further?

Regards, Konstantina
Booking.com Customer Service Team

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