You are stuck with no help!

★★★★☆
4.4 / 5
89.9% of users recommend this

Guest's review of Booking.com - www.booking.com

★☆☆☆☆

“You are stuck with no help!”

Written on: 04/01/2014

We put in a date for a hotel for the Spring. We booked 2
rooms. The confirmation had the wrong date. We called
within 5 minutes. They wouldn't help us or fixed it. It didn't
say "no changes or cancellations on the website,
But they wanted 80% to correct the date!
Be very careful if you use this site! They'll
get you!!!

Booking.comteam's Comment

Written on: 04/01/2014

Hello,

I am sorry to hear this. You can always check the conditions of a reservation to see if you can change it if necessary prior to booking under the conditions column by hovering over the blue question mark shown there. This information is also displayed on your confirmation once a reservation is made. If I can be of further assistance, please post your booking number.

Regards, Andrea
Booking.com Customer Service Team

Reply to this comment

Booking.comteam's Comment

Written on: 05/01/2014

Hello,

I'm sorry to hear about this. Booking.com does not charge the guest to make a date modification. If there are no restrictions on the hotel policies the modification should be allowed if the date is available. I would like to assist you with this. Can you please post your booking number?

Regards,
Regi
Booking.com Customer Service Team

Reply to this comment
Report this review