Very bad service!

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Roberto1234's review of Booking.com - www.booking.com

★★☆☆☆

“Very bad service!”

Written on: 31/12/2013 by Roberto1234 (1 review written)

I've booked a Junior Suite 48 m² Air conditioning Bathtub Spa tub in The Soechi Hotel in Medan. When I checked In, there was no Spa tub. (Bubble bath) I have paid extra for the bubble bath.
I called to the number in Indonesia but there was nobody working.
Then I called to the UK. There they say: We get the information from the Hotel. We will send you an E-mail if we know more about this case.
No compensation or anything from Booking.com. That's the service you get!

Booking.comteam's Response to Roberto1234's Review

Written on: 31/12/2013

Hi there,
I am sorry to learn on your experience and I apologize for any inconvenience caused. As i would like to investigate this matter, I kindly ask you to provide your reservation number. If you have any questions, feel free to contact me at customer.web@booking.com
Regards, Tal
Booking.com Customer Service Team

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Roberto1234's reply to Booking.comteam's Comment

Written on: 31/12/2013

Hi Tal,

My bookingnumer is : 759846091

Regards,

Rob

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Roberto1234's Response to Roberto1234's Review

Written on: 31/12/2013

Oh, I forgot to mention.
The Soechi Hotel has No rooms Junior rooms with a Spa tub. (bubble bath)
They do not exist!

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Booking.comteam's reply to Roberto1234's Comment

Written on: 31/12/2013

Thank you. I have located your booking and I will contact you shortly by phone or e-mail.

Regards, Konstantina
Booking.com Customer Service Team

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Roberto1234's reply to Booking.comteam's Comment

Written on: 09/01/2014

Dear Konstantina,

Thank you very much for your help.
Booking.com gave me a refund for almost the total amount of the booking.
I am satisfied.

With best regards,

holandarob

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Booking.comteam's reply to Roberto1234's Comment

Written on: 09/01/2014

Hi,
I am happy to learn that this matter was solved to your satisfaction. Should you need any further assistance, feel free to contact me.
Regards, Tal
Booking.com Customer Service Team

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