Very misleading advertisement & photos of other hotels.

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Ineednoname's review of Booking.com - www.booking.com

★☆☆☆☆

“Very misleading advertisement and photos of other hotels.”

Written on: 30/12/2013 by Ineednoname (2 reviews written)

I have attempted to use this site on a number of occasions the last just today, that's what prompted me to warn others about this very misleading online booking agent. Be aware they are an agent and if anything goes wrong your on your own dealing not with booking.com who you book with and pay your money too but the hotel or B&B or holiday letting that you are traveling too and this is usually in a foreign country who once you ask for a refund suddenly speak no English.
It's not just the one occasion they have misleading advertisement and tricks to lead you into making a mistake whilst booking but the vast majority of there adverts. The deals they have are so good you think this is too good to be true and just go on your first instincts THEY ARE TOO GOOD TO BE TRUE. It's partly deception and partly there misleading advertisement.
Today I wanted to book the penta hotel in birmingham which is the old ramada encore hotel and currently undergoing refurbishment but not yet finished, I know this as I stayed there a few weeks ago but on booking.coms web site they show around 14 pictures of another penta hotel, nothing like the birmingham penta hotel that is under refurbishment.
On another occasion I looked for a hotel in Loretta de mar and came across the guitart appartments but all the pictures shown were of the guitart Monterrey 5 star hotel and the address given was the same as the hotel. I actually booked this with booking.com assuming it to be the deal of a lifetime as the cost was so low however, true to form it turned out to be basic appartments nothing to do with the 5 star guitart Monterrey hotel. It took me ages to get my money back via my credit card company but did get it back after about 8 weeks.
Also be aware when booking on there site instead of stating how many people are staying in a room they use very small symbols of people's heads but will put a single person in with loads of twins or doubles having no consistency, ie singles first, then doubles, twins ect, they just mix one single in randomly that is very confusing. You think you are getting a cheaper deal for a twin but look closer it's just a single.
Now what I do if I do find that booking.com does have the best deal I will contact a reputable online agent like travel republic and get them to price match it, if they can't they will tell you why and it's usually because booking.com has mislead you.
Don't take my word for there misleading you go have a look for yourself, but def don't book with them, you will regret it.

Booking.comteam's Response to Ineednoname's Review

Written on: 30/12/2013

Hello,
I am sorry to hear about your dissatisfaction. I would like to investigate this further. Please provide me with your booking number and I will be happy to assist you. Please note that all the information is provided by the hotels directly so they are responsible for this.

Regards, Eduardo
Booking.com Customer Service Team

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Ineednoname's reply to Booking.comteam's Comment

Written on: 30/12/2013

Hello,
Thanks for your reply and I agree with you that you are supplied details from the hotel but surly you must take some responsibility as it is booking.com that advertise and booking.com that we pay our money's too. It's about time the law was changed and I'm sure it's coming due to the inability of on line agents like yourselves not taking responsibility for your adverts. You are not the only on line agents that enter into sharp practice when advertising hotels but I can assure you, your the worst iv come across. I will go out of my way not to use booking.com and would encourage others to avoid yourselves even going to the extent of using best price guarantee offered by more reasonable on line agents.
I do not post these warnings lightly or without bad experiances from booking.com.

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Booking.comteam's reply to Ineednoname's Comment

Written on: 31/12/2013

Hi there,

I am very sorry to hear that you feel this way. As my colleague mentioned before, Booking.com advertises information provided by the hotels themselves and depends on their hotel partners to keep the website information updated and accurate. I would like to investigate who was at fault and try to come up with a satisfactory resolution for you. If you want me to assist you, please send me your booking number.

Regards,
Lissa
Booking.com Customer Service Team

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Ineednoname's reply to Booking.comteam's Comment

Written on: 31/12/2013

Hello,
Please,please listen to what your customers are saying to you. Booking.com and your other spin offs like Alfa rooms should monitor the adverts you place in your name for misleading adverts such as single occupancy rooms randomly dropped in amongst twins and doubles, photographs of totally different hotels to those advertised, and introduce pop ups when it's a non refundable deal. You put enough pop ups to encourage customers to buy the last few rooms. Look how many complaints your getting ! your not the only agents guilty of sharp practices but your the worst iv come across.

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Booking.comteam's reply to Ineednoname's Comment

Written on: 01/01/2014

Hello,

Again, I am sorry to hear that you feel this way. As my previous colleague stated, we would like to investigate this situation. In order to do so, I will need the booking number associated with misleading advertisements and pictures. Once I receive this information I will be able to review the specific advertisement.

Regards,

Regi
Booking.com Customer Service Team

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