BEWARE - DO NOT USE BOOKING.COM - contact hotel directly

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Road_Warrior's review of Booking.com - www.booking.com

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“BEWARE - DO NOT USE BOOKING.COM - contact hotel directly”

Written on: 29/12/2013 by Road_Warrior (1 review written)

I had to change my travel plans at the last minute and was forced to pay for a hotel room I did not stay in - because of the cancellation policy of BOOKING.COM - when I contacted the hotel directly they informed me that I had to cancel online but that if I had made reservations with them, there would be no problem (I could have cancelled up to 6:00 p.m. that same day - with the hotel directly) --- BEWARE -- DO NOT USE BOOKING.COM - ONCE YOU FIND YOUR HOTEL, CALL THEM DIRECTLY - EVEN THE RATES CAN BE NEGOTIATED ---

Booking.comteam's Response to Road_Warrior's Review

Written on: 30/12/2013

Hello,
I am sorry to hear about your dissatisfaction. Please note that the conditions are available before after and during the booking process, and that the free cancellation is possible until the time and date figuring in your confirmation email. If you need assistance please let me know.

Regards, Eduardo
Booking.com Customer Service Team

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