Deception

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Guest's review of Booking.com - www.booking.com

★☆☆☆☆

“Deception ”

Written on: 17/10/2013

It was the first time I used booking.com. I made a reservation for a hotel in Calisotga, CA, US. The reservation was confirmed by the booking.com. In an hour I received e-mail from the hotel that they cannot accommodate me because they do not have a room available for the date I made my reservation for. I called booking.com and told their representative about the situation. She was very nice and offered me to find another accommodation. Because of the inconvenience, she also offered to pay in full for my new reservation. She advised me to send the receipt form the new reservation to them for full refund. When I sent the receipt to booking. com, I was informed that I get refund ONLY for the difference in the cost of the first reservation. I feel deceived by the cunning representation when making my new reservation.

I could have made reservation with another company, but due to this generous offer I rebook with booking.com and made another reservation with them later during my travels before I knew about this outcome. I will make sure never to make my travel reservation through booking.com again due to their misrepresentations.

Booking.comteam's Comment

Written on: 18/10/2013

Hello,

I am sorry to hear about this.
Hotels that advertise on Booking.com are responsible for updating the rates and availability. When an overbooking occurs, we attempt to provide the guest with an alternative accommodation that is as close to the original hotel as possible, same standard of hotel, same room type, all at no additional cost to the guest.
I would like to look into this further, can you please provide me with your booking number?

Regards,
Kristen
Booking.com Team

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Ativ's Comment

Written on: 18/10/2013

Hello,

Thank you for your interest in my booking experience with booking.com. The booking number is 625129883.

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Booking.comteam's Comment

Written on: 21/10/2013

Hello there,

Thank you for providing me with this intormation. I have accessed your reservation and will be in contact with you via phone or email shortly.

Regards,
Lissa
Booking.com Team

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