Read The Fine Print If You Use Booking.com

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Guest's review of Booking.com - www.booking.com

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“Read The Fine Print If You Use Booking.com”

Written on: 03/10/2013

BE VERY CAREFUL when you use booking.com to find your hotels. Once you book with booking.com you are not able to change anything about the booking, the price or anything. Arrived at hotel to find it very unsuitable.We thought we had booked two beds but apparently the booking did not show that.When we got to the hotel the front desk clerk was excessively rude and told us that he only had a room with one bed. Trying to communicate to him was like talking to a brick wall. He would not even consider cancelling the booking. When we asked to speak to the manager we were asked to leave the hotel.Emailed and called contacting booking.com but were told there was nothing they could do. The charges for the 2 nights in the Howard Johnson Hotel in Calgary were put through. A friend used booking.com to find when she got to her hotel that the rate was less than at booking.com. IF YOU USE BOOKING.COM DO IT JUST TO BROWSE THE HOTELS BUT DO NOT USE THEM TO BOOK!!!!

Booking.comteam's Comment

Written on: 04/10/2013

Hi there.

I would like to apologize on behalf of the property for your negative experience.
Could you please post your booking number so that I can investigate the issue further?

Regards, Konstantina
Booking.com Team

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