Would not say this is a 4 star very poor

★★★★☆
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Guest's review of Booking.com - www.booking.com

★★☆☆☆

“Would not say this is a 4 star very poor”

Written on: 15/09/2013

The staff were very pleasant breakfast was nice and that is the only good thing I can say about this hotel.

The hotel was very run down from the car park which had bits of scaffolding lying around and generally very scruffy.

The reception area and so called bar area was very tired and not pleasant to sit in.
The dining area was also very tired and even had ivy growing in through the roof. The decking area has all fallen apart don't know when they took the photos but definitely does not reflect what it looks like now.
The bedroom was equally run down we had two single beds pushed together! shower cubicle broke, not able to open window and when people came in and out our wall shook very noisy.

Very disappointed would not recommend to anybody.


Booking.comteam's Comment

Written on: 17/09/2013

Hello,

Sorry to hear about this.
Booking.com attempts to provide guests with a good description of what to expect prior to booking with the information provided on the hotels booking page, as well as the star rating and guest reviews.
I would like to look into this for you, can you please provide your booking number?

Regards,
Angela
Booking.com Team

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Nigeandcarey's Comment

Written on: 17/09/2013

Hi the number is 191.526.284

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Booking.comteam's Comment

Written on: 17/09/2013

Hello,

Thank you Carey. I have accessed your reservation and will contact you by email shortly.

Regards,
Lissa
Booking.com Team

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Booking.comteam's Comment

Written on: 17/09/2013

Hi there.

I would like to apologize on behalf of the property for your negative experience.
Could you please post your booking number so that I can look into the issue?

Regards, Konstantina
Booking.com Team

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