Misleading information on payment options

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hkifdashfkls's review of Booking.com - www.booking.com

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“Misleading information on payment options”

Written on: 10/09/2013 by hkifdashfkls (1 review written)

Booking.com offers the option when deposit and securing reservations using AMEX. I have then been repeatedly contacted by accommodation who say they do not accept AMEX and I need to forward cc details outside of the Booking.com system. Booking.com has a clear responsibility to offer only those payment options that are accepted to avoid this. Not difficult.

Booking.comteam's Response to hkifdashfkls's Review

Written on: 10/09/2013

Hi there. I'm sorry to hear this.
There is always a section in every accommodation page (under Policies) that indicates a hotel's accepted credit cards. Could you please post your booking number so that I can investigate further?

Regards, Konstantina
Booking.com Team

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