Misleading information on payment options

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hkifdashfkls's review of Booking.com - www.booking.com


“Misleading information on payment options”

Written on: 10/09/2013 by hkifdashfkls (1 review written)

Booking.com offers the option when deposit and securing reservations using AMEX. I have then been repeatedly contacted by accommodation who say they do not accept AMEX and I need to forward cc details outside of the Booking.com system. Booking.com has a clear responsibility to offer only those payment options that are accepted to avoid this. Not difficult.

Visit Mark Warner Holidays for Summer Sun 2017

Booking.comteam's Response to hkifdashfkls's Review

Written on: 10/09/2013

Hi there. I'm sorry to hear this.
There is always a section in every accommodation page (under Policies) that indicates a hotel's accepted credit cards. Could you please post your booking number so that I can investigate further?

Regards, Konstantina
Booking.com Team

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