dont book third party

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Guest's review of Booking.com - www.booking.com

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“dont book third party”

Written on: 27/08/2013

the first time I used booking.com the price was no deal. the second time I drove six hours and had a room with one bed for three adults.no other rooms were available. had to pay one hundred dollars extra. the hotel says they do it all the time.

Booking.comteam's Comment

Written on: 27/08/2013

Hello,

I'm sorry to hear of the experiences you shared. When you make a reservation we forward all of the information to the hotel and it is then their responsibility to accommodate you correctly. I would like to look into this further. Could you post your booking number for me?

Regards, Kelly
Booking.com Team

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